Windows 10: Controller connected but not working

Discus and support Controller connected but not working in Windows 10 Ask Insider to solve the problem; I'm having an issue where my xbox one controller is showing up in device manager and works in steam big picture mode but not in-game. Worked... Discussion in 'Windows 10 Ask Insider' started by /u/hank38, Jan 27, 2020.

  1. /u/hank38 Win User

    Controller connected but not working


    I'm having an issue where my xbox one controller is showing up in device manager and works in steam big picture mode but not in-game. Worked consistently until today suddenly, any help would be greatly appreciated.

    submitted by /u/hank38
    [link] [comments]

    :)
     
    /u/hank38, Jan 27, 2020
    #1
  2. Mala_S Win User

    Can’t connect Xbox one controller to pc

    Hello SubieTY,

    Thank you for writing to Microsoft Community Forums.

    Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.


    Hope it helps.

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, Jan 27, 2020
    #2
  3. Nikhar_K Win User
    Xbox Controller is not connecting to Wireless Adapter

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:



    • Are you using an Xbox one controller?


    If you are using an Xbox one controller, I suggest you to refer the steps in the article

    How to connect an Xbox One Wireless Controller to a Windows PC
    and see if that helps in resolving the issue.



    I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:



    1. Press and hold the Windows + X key on the keyboard.
    2. Select Device manager.
    3. Click View tab.
    4. Select Show hidden devices.
    5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
      uninstall.
    6. Restart your computer.


    Please reply with the status of the issue, we will be glad to help you further.



    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 27, 2020
    #3
  4. Controller connected but not working

    Controller connection

    Hi,

    If the controller keeps disconnecting when you use it on an Xbox One console, it may be due to outdated controller firmware. To resolve this issue, we suggest checking if there are updates available for the controller. Refer to

    Update your Xbox One Controller
    for the steps.

    In addition, keeping your console up-to-date can also help resolve connection issues with Xbox accessories. To manually update your console, kindly perform the following steps:

    • Make sure your console is connected to the Internet, and then open the
      Guide
      and choose Settings > All settings.
    • Select System > Updates > Update console.
    If no update is available, your console is up-to-date.

    See
    Xbox One Wireless Controller disconnects or can't connect
    for more troubleshooting solutions that you may perform.

    Keep us posted with the progress. We'd be glad to clear things up.
     
    Catherine Cus., Jan 27, 2020
    #4
Thema:

Controller connected but not working

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