Windows 10: Corel Painter Essenstials 5 error 38 Please reinstall

My wife uses this app a lot and she came to me with this error 38, from my resource I need to restart the Protexis Licensing service under the services app. Ido not have that and seems to be gone. where should I go next?

:)

 

Windows update and Corel Painter

If you mean the operating system build it is 17134.285 When I try to start Corel Painter on either computer I get this error message: Error: 1 - Corel Painter has encountered a problem. Please reinstall from the original source.

however reinstalling doesn't solve the problem. As I said - Corel said it was due to a windows update not finishing correctly but Painter worked on the old one UNTIL I let Windows do all the updates. Corel worked fine on both at one point. No new programs
have been added to the older computer in a long time so something else running in the background shouldn't be the problem. it worked on that one UNTIL I let windows do the updates! Really don't think anything new was added to the new one either since the
program was working.

 

corel painter x3 and paintshop pro x8 is not longer compatible with windows 10 since last win 10 update, and Painter x3 gives an err 38

Original title: corel painter x3 and paintshop pro x8 is not longer compatible with windows 10 since last win 10 update

Paint shop pro 8 just shuts down, and Painter x3 gives an err 38: please re-install which i have. Checking both properties of the applications said they are not compatible.

 

Windows update and Corel Painter

I had Corel Painter 2018 installed and it worked fine. Had not used for a while and suddenly it wouldn't load and had an error message - I contacted Corel and they said that it had to be that some Windows update had not completed correctly and I needed
to totally re-install windows. I had tried re-installing painter which didn't work. At any rate I had another Windows 10 computer that I had not use in a while and it had not had any windows updates for months. I tried it and Painter worked on that computer.
I allowed that computer to totally update windows and now the same problem exists on that computer. It's quite doubtful that BOTH computers had a windows update that didn't complete correctly! I'm waiting to hear from Corel again but I don't believe I could
be the only person with this problem! After having a windows update earlier this year totally crashing another computer and having to take it to a tech and pay to have it fixed, I'm getting quite weary with windows updates causing problems! And since there
were several updates and I hadn't used painter for a few months before the problem I have no way of knowing which update caused this either. Would seem that if I went through totally reinstalling windows on TWO computers and then let windows update the problem
would happen all over again. This is getting very upsetting!