Windows 10: Corrupt user profile

My daughter has recently been having issues with our pc restarting when she is playing a specific game or using 365 for homework. As per Microsoft advice I reinstalled windows which seemed to help but not cure the problem. They are now suggesting that her profile is corrupted and I should create a new one for her. My question is this, as she also uses xbox with this account can I link that to the new one as well as emails and 365 profile? Also of course how do I do these things? Thankyou for any help offered. She tends to get very stressed with change so I'm looking for an answer with the least amount of change if that makes sense

Thanks Ian

:)

 

Corrupted User Profile

Hi,

There maybe a couple of reasons behind this misbehavior such as a corrupted system file. However, we would like to be able to verify which process exactly is corrupted.

• When you install, does it give you any form of error message when it fails?
• What other processes doesn't go through on the said User account?

As per troubleshooting, you may refer to
Likhitha V's response on this thread. See if it applies to you. However,
just to give you a heads up. The steps are about creating a new user profile and deleting the current one. I suggest you back up your files so you may be able to transfer it. You can also find information about it on the same thread.

We'll be waiting for your response. If you have any other concerns, don't hesitate to come back to us.

 

Corrupted user profile

Hi Mason,

It is possible that this issue is due to the corrupted user profile. To properly troubleshoot the issue, kindly verify the following:

• Have you tried using another user profile and test the issue?
• Have you tried performing a clean boot to eliminate software conflicts?
• Have you tried running System File Checker to check for any file corruption?
  

We're looking forward to your response.

 

Corrupted User Profile

"corrupted user profile" was suggested to me in response to my earlier question regarding the disappearance of all my documents.