Windows 10: Cortana closes after I pose a question to her

Hello


I have a Lenovo Yoga 510 running Windows 10 Home (version 1803). Recently, after posing a question to Cortana, she will suddenly just close. This feature was working fine before the latest automatic update, and I have tried numerous 'fixes' such as ending the task in Task Manager, and also trying to teach Cortana my voice. When I try this, she will get me to repeat the first question, and then close. I have had no issues with Cortana before I updated my PC, would anybody be able to recommend a fix please? I am extremely annoyed at Microsoft for forcing these 'automatic updates' upon users without explaining their potential impacts, or allowing the option to opt-out. I never seem to have these kind of issues with my Apple MacBook, another reason Microsoft are losing loyal customers such as myself to Apple!


Thank you

:)

 

Cortana is not replying to any of my questions

Hi Mehul,



Logout and login into Cortana using a Microsoft account and check if the issue is resolved. Follow the steps below to logout and login into Cortana on the computer.



Step 1: To logout of Cortana, follow the steps below:

• Click on Cortana icon located next to Start button on the Task bar.
• Click on Notebook located at the left panel of the Cortana Window.
• Click on About me and select the Microsoft account you are currently logged in into.
• Click on the user account displayed in the window and select Sign out.

Step 2: To sign in into Cortana, follow the steps below:

• Click on Cortana icon located next to Start button on the Task bar.
• Click on Notebook located at the left panel of the Cortana Window.
• Click on About me and login using the Microsoft account credentials.
• Close the window and check if the changes are effective.

Write to us with the status of the above issue for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Cortana

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

This issue can occur if some of the system files are not working as expected.

Suggest you to follow the steps from this article to
troubleshoot Cortana on the PC.

Note: Do not go with the ‘Reset PC’ option for now.

Method 1: Follow these steps to disable Cortana:

1. Sign-in to the PC with your Microsoft account.
   
2. In the search box at the bottom, type Disable Cortana.
   
3. Once the suggestions appear in the list, click Cortana & Search settings.
   
4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.
   

Method 2: Follow these steps to check if that helps.

1. Launch Cortana from the search bar on the taskbar.
   
2. Then, from the left pane click the settings button.
   
3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.
   

Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

cortana question

Hi,



Thank you for posting your query on Microsoft Community.



Please try below methods and check if it helps.



Method
1: I suggest you to try to turn Cortana off and then try turning it on back and check if issue persists. Refer to the steps below to turn Off and On Cortana:

• 
  Open Cortana.
  
• 
  Click the hamburger button in the top left of the window.
  
• 
  Go to Settings and click on off.
  
• 
  Follow the same steps to turn it on.
  
• 
  Check if issue persists.
  

Method
2: Try to run Microsoft Account trouble shooter and check if it helps.



Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab



Hope this helps. Please reply if you need further assistance.



Thank you.