Windows 10: Cortana crashes when using search from taskbar/start menu

Discus and support Cortana crashes when using search from taskbar/start menu in Windows 10 Support to solve the problem; Asus G750JM Windows 10 Home As soon as I start to type in the search bar the search bar crashes preventing me from using the search function at all.... Discussion in 'Windows 10 Support' started by MR Easy Guns, Dec 23, 2018.

  1. Cortana crashes when using search from taskbar/start menu


    Asus G750JM
    Windows 10 Home

    As soon as I start to type in the search bar the search bar crashes preventing me from using the search function at all. With the task manager open I can see one of the cortana processes disappear and reappear - i guess indicating that Cortana is crashing. The only way i can get search to work is: when i click in the search bar from taskbar, a cortana gui pops up and I can click the type of thing I'm searching for first. If I click "apps" the type "apps:" appears in the search bar automatically and I can proceed to type after that and search for whatever I want. Interestingly, if I start to delete the "apps:" characters, Cortana will again crash and the search bar crashes. Clicking away from the search bar anywhere else on the desktop or taskbar brings the search bar back and I'm able to try again for another crash.

    This is a fresh install on a new Samsung SSD. I've reinstalled Windows about 10 times in the last couple days due to a freezing issue that it seems I solved with a bios setting, given that, I'm trying to not reinstall Windows again. After some google searching I've found quite a few others who seemed to be having the same problem as me, but I've been unable to find a solution that worked.

    Any help would be greatly appreciated.

    :)
     
    MR Easy Guns, Dec 23, 2018
    #1

  2. Start Menu Search

    Hi,

    About your issue regarding the Start menu or Search, in order for us to assist you better. Please answer the question:

    • Were there any recent changes made to your system prior to the issue?

    In the meantime, we suggest you to check this link:
    Troubleshoot problems opening the Start menu or Cortana
    . It contains troubleshooting steps prior to the issue.

    We'll look forward to your response.
     
    Phillip Pio, Dec 23, 2018
    #2
  3. Windows 10: start up menu and Cortana ask tab have disappeared

    Hi Winnie,

    Thank you for your response with the current update on the issue.

    To assist you to better, please provided us the information below:

    • When you say that "clicking on the tool bar does not bring up the Cortana link", what exactly are you referring to? Are you referring to toolbars present when you right click on taskbar?
    • Have you tried to enable Cortana icon by right click on taskbar and selecting Cortana?

    I suggest you to follow the steps below to check if Cortana is turned on or not.

    1. Click on Search bar.

    2. Then type "Cortana & Search settings" without the quotes in the search bar and click on it.

    3. Check if Cortana is turned on or not.

    I recommend you to refer to the suggestion provided in the Microsoft Help Article about Start Menu and Cortana related issues. Check if it helps.http://windows.microsoft.com/en-in/windows-10/get-help-windows-start-menu

    Please get back to us with an update on issue with using Start Menu and Cortana, we will be happy to help.

    Thank you.
     
    Nyima Yonten, Dec 23, 2018
    #3
  4. Cortana crashes when using search from taskbar/start menu

    Start Menu Search Missing

    Hi,

    There could be changes or updates performed on your computer that caused this problem with your start menu search. Have you tried running the
    Start menu troubleshooter? If you haven't yet, then we suggest running it for us to further isolate the problem. Check out
    Try the troubleshooter from this link.

    Please verify also if the search bar is enabled in the taskbar. To check, right-click the Taskbar, then navigate to
    Cortana > Show search box as shown in the photo below:


    Cortana crashes when using search from taskbar/start menu a60a98cd-0534-4915-8f00-57faf58f344e.png


    If Search is still missing in the Start menu, then please run the command below in Windows PowerShell. Follow these steps:

    • In the Cortana search, type in PowerShell, then right-click
      Windows PowerShell in the search results.
    • At the command prompt, type in the command below and hit Enter.

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    Let us know the result so we can further assist you.

    Regards.
     
    Vanessa Yar, Dec 23, 2018
    #4
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Cortana crashes when using search from taskbar/start menu

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