Windows 10: Cortana freezes and restarts

Discus and support Cortana freezes and restarts in Cortana to solve the problem; I'm Facing this issue after the latest update to version 1809. The issue is that when I say Hey Cortana- then Cortana responds and opens but as I... Discussion in 'Cortana' started by KashishBhardwaj, Feb 11, 2019.

  1. Cortana freezes and restarts

    I'm Facing this issue after the latest update to version 1809.

    The issue is that when I say Hey Cortana- then Cortana responds and opens but as I start to speak it freezes and restarts.

    I have tried killing Cortana in Task Manager, Restarting my device.

    Also the Ctrl+H command is not working when I try to dictate something.

    Please help

    KashishBhardwaj, Feb 11, 2019
  2. Dewdrop_ Win User

    Cortana Notebook

    In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

    To enable Cortana, please follow the steps below:

    • Go to Cortana.
    • Go to Settings.
    • Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

    Hope this helps.
    Dewdrop_, Feb 11, 2019
  3. Cortana


    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.


    Srimadhwa B

    Microsoft Community-Moderator
    Srimadhwa_B, Feb 11, 2019
  4. Joan Pin Win User

    Cortana freezes and restarts

    Cortana Duplicated Notifucations

    We suggest that you rebuild Cortana via PowerShell to restore any missing components on it that may cause the issue. Try it first on your laptop and check if the issue will persist. If the issue with the notification is resolved, you can mirror the same
    steps on your Surface.

    To rebuild Cortana, follow these steps:

    • In the Search box, type PowerShell.
    • Right-click on the result and select Run as administrator.
    • Copy and paste the command below to the PowerShell tool and press Enter:
      • Get-AppxPackage | % { Add-AppxPackage -DisableDevelopmentMode -Register
        "$($_.InstallLocation)\AppxManifest.xml" -verbose }
    • Once done, restart your device to apply the changes.

    Let us know if the steps provided above works for you.
    Joan Pin, Feb 11, 2019

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