Windows 10: Cortana Hangs While Listening (Does not respond)

Cortana simply hangs when in this screen (when it is supposed to listen to me). This screen can be opened by clicking the Cortana icon on the taskbar or by saying 'Hey Cortana'. Cortana is not able to listen to anything I say. This screen simply closes after being non-responding for a few seconds.


I am not able to click on the user/setting icons (marked by blue arrows). The gray circles (marked by red) do not animate - the screen remains hanged/non-responsive in the exact same state shown in the picture.


My mic is properly set up and working (Cortana does respond to hey cortana). I have tried logging into multiple accounts for Cortana. I am connected to the internet. I am using Windows 10 (Pro Insider) build 9845.rs_prerelease.190720-1835. But I also had this same issue when I was not a part of the insider program and had the latest non-insider update (some 3-4 weeks back).


Please provide a solution.

:)

 

CORTANA IN LISTEN MODE

Hi Andrew,

Thank you for your interest in Windows 10!

What is the edition of Windows 10 (Home, Education, Pro etc.)?

I understand you have issues with Cortana in the Listen mode. If you have Windows 10 PRO installed in the system, then I would suggest you to try the following steps to change some group policy settings.

• • 
    Press Windows key + R, type
    Gpedit.msc and hit ENTER.
    
  • 
    Go to Computer Configuration > Administrative Templates > Windows Components > Search
    
  • 
    Check for: 'Allow Cortana' and 'Do not allow web search'
    – Make sure they are ‘Not Configured’ or set ‘Allow Cortana’ to Enabled and ‘Do not allow web search’ to Disabled
    
  • 
    Open an elevated command prompt and run:
    gpupdate /force
    
  • 
    Go to Settings > Verify and correct: Time, Region and Language
    
    And, then go to Settings > Apps and Features > Manage optional features > Download Speech Recognition and Text-to-speech
    

NOTE: The troubleshooting steps are only applicable to
Windows 10 PRO.

Let us know if the issue gets resolved using the troubleshooting steps.

 

Cortana not responding after "Hey Cortana"


Hey guys, I have windows 10 pro 64bit and a couple days ago when I said hey cortana it opened up and I could say stuff like what time is it. Now (without changing anything) it responds to "Hey Cortana" but after that it just says "Listening..." until I close it. Same thing if I trigger it with the mouse. Any suggestions on how to fix it?

 

CORTANA IN LISTEN MODE

Actually Cortana never goes into listen mode, after pressing the mike icon there is no need to say Hey Cortana, just asking the question gets the answer. The issue is then that Cortana
never goes into listen mode, all settings are correct.

Does anyone have any suggestions ?