Windows 10: Cortana is not working anymore

The message "The Oficce 365 associates with your mailbox is hosted in an unsupported location, try signing in with your personal account" appears when I login into Cortana. But when I log in with another account, it works! Any advice??





[Movido para Inglês]

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Cortana not working

Hi,

Just to ensure that the settings are configured correctly, please try the steps below.

This issue may occur if location settings are not turned on for Cortana.

To turn on location settings for Cortana, I suggest you to try these steps and check if it helps.

• 
  Click on Start Button and type Location in the search.
  
• 
  Open Location Privacy Settings.
  
• 
  Under the option "choose apps that can use your location" check if Cortana is turned on.
  
• 
  If not turn on and check if it helps.
  

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Cortana

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

This issue can occur if some of the system files are not working as expected.

Suggest you to follow the steps from this article to
troubleshoot Cortana on the PC.

Note: Do not go with the ‘Reset PC’ option for now.

Method 1: Follow these steps to disable Cortana:

1. Sign-in to the PC with your Microsoft account.
   
2. In the search box at the bottom, type Disable Cortana.
   
3. Once the suggestions appear in the list, click Cortana & Search settings.
   
4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.
   

Method 2: Follow these steps to check if that helps.

1. Launch Cortana from the search bar on the taskbar.
   
2. Then, from the left pane click the settings button.
   
3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.
   

Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Microphone not working with Cortana

Hi,

I appreciate you for providing detail of the issue.

I suggest you to try below steps and check if it helps.

• Type Cortana & Search settings.
• Slide the slider to On in Hey Cortana.

Hope the above information was helpful. If you need further assistance, we will be glad to assist you.