Windows 10: Cortana is not working with work account

Discus and support Cortana is not working with work account in Cortana to solve the problem; Hello, I'm writing to ask for a question regarding Cortana Beta v 1.1911.21713.0. I'm not able to add my Work Account; reason: Cortana is not... Discussion in 'Cortana' started by lucafabbri365, Feb 22, 2020.

  1. Cortana is not working with work account


    Hello,

    I'm writing to ask for a question regarding Cortana Beta v 1.1911.21713.0.


    I'm not able to add my Work Account; reason: Cortana is not available in your organization.

    Obviously it was enabled for entire Office 365 organization O365 Admin portal > Settings > Settings > Cortana: Allow cortana optional connected experiences to use your organization's Microsoft-hosted data.


    I already wrote about this problem on Feedback Hub.


    Any advice ?


    Thank you,

    Luca

    :)
     
    lucafabbri365, Feb 22, 2020
    #1
  2. janeoct22 Win User

    Cortana search not working AT ALL

    Cortana has not worked since I took the laptop out of the box. There were no changes made to the PC. I will try creating a new admin account as suggested by the link above and will let you know if that still does not work. I have tried all of the other
    steps listed in that article.
     
    janeoct22, Feb 22, 2020
    #2
  3. Cortana not working

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as Cortana is not responding and you don't see the microphone icon on the search box. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.



    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • What is the make and model of the PC?


    Meanwhile, we would suggest you to perform these methods and check.



    Method 1: Re-Register Cortana App

    1. Press Windows + X key and click on
      Windows PowerShell (Admin).
    2. Copy and paste this command and press Enter key:
      PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *Windows.Cortana*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

    3. Close PowerShell command window and restart the PC to check.


    Method 2: Troubleshoot on Cortana can't hear me

    Please refer the steps as mentioned in these articles:

    Cortana can't hear me



    Method 3: Check if Cortana works in a new user account.

    Also check in new user account. Follow the steps from the article

    Create a local user or administrator account in Windows 10
    to create a new user account and check if you are facing the same issue with the apps.



    Regards,



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Feb 22, 2020
    #3
  4. davidhk Win User

    Cortana is not working with work account

    Cortana not working.


    The reason I suggested a new user account is on the assumption that your account maybe corrupted.
    Seems to me my assumption is correct.
    The next step will be backing up all your personal files you want to keep and delete the corrupt account.

    As to the question of local admin account etc, I can't answer it as I don't know the answer.
    Sorry.
     
    davidhk, Feb 22, 2020
    #4
Thema:

Cortana is not working with work account

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