Windows 10: Cortana is not working

Discus and support Cortana is not working in Cortana to solve the problem; I say 'Hey Cortana'. Cortana pops up and says it is listening. Text, no sound. I ask Cortana a question. Cortana does not answer but closes down.... Discussion in 'Cortana' started by oldiebutagoodie, Jul 11, 2019.

  1. Cortana is not working


    I say 'Hey Cortana'.

    Cortana pops up and says it is listening. Text, no sound.

    I ask Cortana a question.

    Cortana does not answer but closes down.

    What is the problem?

    :)
     
    oldiebutagoodie, Jul 11, 2019
    #1

  2. Cortana not working

    Hi,

    Just to ensure that the settings are configured correctly, please try the steps below.

    This issue may occur if location settings are not turned on for Cortana.

    To turn on location settings for Cortana, I suggest you to try these steps and check if it helps.




    • Click on Start Button and type Location in the search.

    • Open Location Privacy Settings.

    • Under the option "choose apps that can use your location" check if Cortana is turned on.

    • If not turn on and check if it helps.


    Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.
     
    Joy Kemprai, Jul 11, 2019
    #2
  3. Cortana

    Hi,

    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC
    .

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Jul 11, 2019
    #3
  4. Cortana is not working

    Microphone not working with Cortana

    Hi,

    I appreciate you for providing detail of the issue.

    I suggest you to try below steps and check if it helps.

    • Type Cortana & Search settings.
    • Slide the slider to On in Hey Cortana.
    Hope the above information was helpful. If you need further assistance, we will be glad to assist you.
     
    Ashwin V S, Jul 11, 2019
    #4
Thema:

Cortana is not working

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