Windows 10: Cortana responds "Sorry, I can't help with that." to every query. Why?

Discus and support Cortana responds "Sorry, I can't help with that." to every query. Why? in Cortana to solve the problem; I have been having this issue since the 1st 20H1 build of windows 10 as Cortana has been moved to beta app. Whatever I ask except about my calendar,... Discussion in 'Cortana' started by anmolvirk1997, Dec 2, 2019.

  1. Cortana responds "Sorry, I can't help with that." to every query. Why?


    I have been having this issue since the 1st 20H1 build of windows 10 as Cortana has been moved to beta app. Whatever I ask except about my calendar, alarms or emails, it responds "Sorry, I can't help with that." It seems cortana is not accessing internet and addressing relating queries.

    :)
     
    anmolvirk1997, Dec 2, 2019
    #1
  2. Jelo Sen Win User

    cortana not responding

    Hello,

    There are a number of reasons why Cortana has stopped working on your device. To better assist you, we would like you to answer the following questions:

    • Is this issue happening to all of your commands?
    • Have you checked your mic if it’s working properly?
    • Are you getting any error messages?
    • What troubleshooting steps have you done so far?
    In the meantime, we suggest that you refer to this link:
    Troubleshoot problems opening the Start menu or Cortana
    . This article contains steps that you can perform to address your query.

    Looking forward to your response.
     
    Jelo Sen, Dec 2, 2019
    #2
  3. Cortana Does Not Respond to "Hey, Cortana"

    Hi,

    To assist you better, please provide us with the below information;


    • Did you made any changes to the computer prior to the issue?

    • Does the Cortana search tool work properly?

    I suggest you to try the below steps and check if it helps resolve the issue;

    • Right click on the
      speaker icon in the lower right hand corner of your desktop.
    • Select "Recording Devices".
    • Select your main input microphone.
    • Speak into the microphone.
    • Note the sound level meter. You want the level meter to peak every so often at the top of the bar but still show good bounce during your spoken text.
    • Ensure the microphone input is still selected and
      click properties
      .
    • Click the Levels tab.
    • If you have a microphone boost set it in the middle.
    • Now adjust the microphone gain by moving the slider.

    10. Click “Apply” and verify that the level meter is responding as described in step 5.

    If the issue still persist, I suggest you to refer to the below link and try the troubleshooting methods and check if it helps;

    https://support.microsoft.com/en-us...ubleshoot-problems-opening-start-menu-cortana

    Get back to us for further assistance, we will be glad to help you.
     
    Rishad K T, Dec 2, 2019
    #3
  4. Juzar_Ali Win User

    Cortana responds "Sorry, I can't help with that." to every query. Why?

    Cortana - notebook icon missing

    Hi,  



    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 



    I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  



    In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled
    Cortana.

    To enable Cortana, please follow the steps below:

    • Go to Cortana.
    • Go to Settings.
    • Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.


    Hope this helps. Please respond if you have any further related query.

    Thank you.
     
    Juzar_Ali, Dec 2, 2019
    #4
Thema:

Cortana responds "Sorry, I can't help with that." to every query. Why?

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