Windows 10: Cortana responds "Sorry, I can't help with that." to every query. Why?

I have been having this issue since the 1st 20H1 build of windows 10 as Cortana has been moved to beta app. Whatever I ask except about my calendar, alarms or emails, it responds "Sorry, I can't help with that." It seems cortana is not accessing internet and addressing relating queries.

:)

 

cortana not responding

Hello,

There are a number of reasons why Cortana has stopped working on your device. To better assist you, we would like you to answer the following questions:

• Is this issue happening to all of your commands?
• Have you checked your mic if it’s working properly?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this link:
Troubleshoot problems opening the Start menu or Cortana. This article contains steps that you can perform to address your query.

Looking forward to your response.

 

Cortana Does Not Respond to "Hey, Cortana"

Hi,

To assist you better, please provide us with the below information;

• 
  Did you made any changes to the computer prior to the issue?
  
• 
  Does the Cortana search tool work properly?
  

I suggest you to try the below steps and check if it helps resolve the issue;

• Right click on the
  speaker icon in the lower right hand corner of your desktop.
• Select "Recording Devices".
• Select your main input microphone.
• Speak into the microphone.
• Note the sound level meter. You want the level meter to peak every so often at the top of the bar but still show good bounce during your spoken text.
  
• Ensure the microphone input is still selected and
  click properties.
• Click the Levels tab.
• If you have a microphone boost set it in the middle.
• Now adjust the microphone gain by moving the slider.

10. Click “Apply” and verify that the level meter is responding as described in step 5.

If the issue still persist, I suggest you to refer to the below link and try the troubleshooting methods and check if it helps;

https://support.microsoft.com/en-us...ubleshoot-problems-opening-start-menu-cortana

Get back to us for further assistance, we will be glad to help you.

 

Cortana - notebook icon missing

Hi,  

 

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

 

I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  



In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled
Cortana.

To enable Cortana, please follow the steps below:

• Go to Cortana.
• Go to Settings.
• Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

Hope this helps. Please respond if you have any further related query.

Thank you.