Windows 10: Cortana still crashing despite several fixes

Discus and support Cortana still crashing despite several fixes in Cortana to solve the problem; Hi all, As above Cortana is crashing constantly despite reinstalling, re-registering (using powershell) and also freshly formatting the dive and... Discussion in 'Cortana' started by Haggison110, Apr 18, 2019.

  1. Cortana still crashing despite several fixes


    Hi all,


    As above Cortana is crashing constantly despite reinstalling, re-registering (using powershell) and also freshly formatting the dive and resintalling win10 twice using two different USB sticks and a fresh version from the creation tool each time.


    The exact issue is I click on the cortana box and it does open up the window, however the blue dots whiz across the top once or twice then the window closes. Watching the process in task manager reveals it disappears and reappears when the window closes. During the time the window is open the icons are not responsive and I cannot type anything in. Speech recognition also does not work and no sound is made once the window opens on saying, "Hey, Cortana". Occasionally the cortana search box will disappear and the microphone icon will appear off centre above on restart or after it presumably crashes and restarts.


    Here is what event viewer throws up on every attempt:


    Log Name: Application

    Source: Application Error

    Date: 18/04/2019 10:57:31

    Event ID: 1000

    Task Category: (100)

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: DESKTOP-4QV91IV

    Description:

    Faulting application name: SearchUI.exe, version: 10.0.17763.404, time stamp: 0x5c9da6ae

    Faulting module name: edgehtml.dll, version: 11.0.17763.437, time stamp: 0xb1870ea7

    Exception code: 0xc0000602

    Fault offset: 0x00000000003e6304

    Faulting process ID: 0x111c

    Faulting application start time: 0x01d4f5cc46aef535

    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll

    Report ID: 9e8a0cb3-a95e-4d87-904c-05f744abab0b

    Faulting package full name: Microsoft.Windows.Cortana_1.11.5.17763_neutral_neutral_cw5n1h2txyewy

    Faulting package-relative application ID: CortanaUI

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-04-18T09:57:31.106545700Z" />

    <EventRecordID>1634</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-4QV91IV</Computer>

    <Security />

    </System>

    <EventData>

    <Data>SearchUI.exe</Data>

    <Data>10.0.17763.404</Data>

    <Data>5c9da6ae</Data>

    <Data>edgehtml.dll</Data>

    <Data>11.0.17763.437</Data>

    <Data>b1870ea7</Data>

    <Data>c0000602</Data>

    <Data>00000000003e6304</Data>

    <Data>111c</Data>

    <Data>01d4f5cc46aef535</Data>

    <Data>C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\edgehtml.dll</Data>

    <Data>9e8a0cb3-a95e-4d87-904c-05f744abab0b</Data>

    <Data>Microsoft.Windows.Cortana_1.11.5.17763_neutral_neutral_cw5n1h2txyewy</Data>

    <Data>CortanaUI</Data>

    </EventData>

    </Event>


    I have tried changing the name of the cortana folder in the windowsapps folder to get the package to rebuild itself from scrap and that also results in the same problem.


    I have ran a chkdsk. sfc scan, checked all the hardware (ram, HDD, cpu) but it seems to be only on this particular laptop. I have even replaced the HDD with a new one and found no difference.


    The machine is an HP 255 G4 running Win 10 Home 1809 Build 17763.47 with no updates available as of now. All HP drivers are installed and up to date. The account is an offline one and, I am fixing this for a friend, he does not want it linked to a microsoft account.


    Help me out here O' gurus of computer wisdom!


    Regards,


    Harrison


    EDIT: More relevant title

    :)
     
    Haggison110, Apr 18, 2019
    #1
  2. Naki Win User

    GPU-Z 0.8.7 crash on launch

    W1zzard is asking you to test so that he can suggest next steps and be able to troubleshoot the issue you have.
    If another version works, it would be one set of steps.
    If several other versions also fail/crash, then it would be another.
     
  3. Regions speech not available despite correct language pack install

    The issue still remains unresolved, as English (Australia) simply does not show up in the list despite following all suggested steps to date (which I had done previously)
     
    ChristopherWatson_46, Apr 18, 2019
    #3
  4. peach1971 Win User

    Cortana still crashing despite several fixes

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Apr 18, 2019
    #4
Thema:

Cortana still crashing despite several fixes

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  1. Faulting application name: SearchUI.exe version: 10.0.17763.404 time stamp: 0x5c9da6aeFaulting module name: SearchUI.exe version: 10.0.17763.404 time stamp: 0x5c9da6ae