Windows 10: Cortana

Discus and support Cortana in Cortana to solve the problem; When I try to use Cortana I get a message saying "you will need to install a new app 'ms-appx-web' and to search in store. Search gives no answer and... Discussion in 'Cortana' started by Geeyess, Jul 9, 2019.

  1. Geeyess Win User


    When I try to use Cortana I get a message saying "you will need to install a new app 'ms-appx-web' and to search in store. Search gives no answer and no app of that name.

    How do I access Cortana like I have for the last 3 years?

    Geeyess, Jul 9, 2019
  2. Dewdrop_ Win User

    Cortana Notebook

    In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

    To enable Cortana, please follow the steps below:

    • Go to Cortana.
    • Go to Settings.
    • Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

    Hope this helps.
    Dewdrop_, Jul 9, 2019
  3. Cortana


    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.


    Srimadhwa B

    Microsoft Community-Moderator
    Srimadhwa_B, Jul 9, 2019
  4. Cortana

    Cortana stopped showing my calendar events on cortana home


    Thank you for your interest in Windows 10.

    I suggest you to try to turn Cortana off and then try turning it on back and check. Refer to the steps below to turn Off and On Cortana:

    • Open Cortana.
    • Click the hamburger button in the top left of the window.
    • Go to settings and click on off.
    • Follow the same steps to turn it on.
    • Check if issue persists.
    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
    Giridhar J, Jul 9, 2019


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