Windows 10: "Could not find this item" when trying to create new file/folder/etc. in Documents or Desktop

Discus and support "Could not find this item" when trying to create new file/folder/etc. in Documents or Desktop in Windows 10 Network and Sharing to solve the problem; Hi, Running Win 10 Pro 1803 and having issues on ONE of my users accounts when trying to copy files or create new items on the Desktop or within the... Discussion in 'Windows 10 Network and Sharing' started by Joe_demaio, Dec 10, 2018.

  1. "Could not find this item" when trying to create new file/folder/etc. in Documents or Desktop


    Hi,


    Running Win 10 Pro 1803 and having issues on ONE of my users accounts when trying to copy files or create new items on the Desktop or within the Documents folder. I get the error message "Could not find this item" and "This is no longer located in C:\....."


    I've looked around a bit and I can confirm the location DOES exist through command prompt and within Explorer. Of course the only solution is to Disable "Controlled folder access". With that turned off, the issues do not exist. This isn't a solution though as another user account on the same PC has these settings ON and does not have these issues. Both are Administrators and have mirrored Security permissions on the respective folders.


    Here's what I've tried:

    • Added 'explorer.exe' to 'Allowed apps' and STILL get error and Defender notification
    • Ran sfc /scannow from admin command prompt and no issues detected
    • Verified security permissions for these folders

    Any thoughts? I'd rather not recreate the user account and migrate files.


    Thanks

    :)
     
    Joe_demaio, Dec 10, 2018
    #1
  2. marinro Win User

    Folder Freeze when trying to click on a Word Document. HELP

    Hi there,

    I came across a very weird bug/issue.

    Use Case

    Step 1: Create a word document on Desktop and name it TestFreeze

    Step 2: Test that you can open the word document and write something like 'Testing freeze folder' ->save it

    Step 3: Create a folder on Desktop and name it FreezeMe

    Step 4: Copy 'TestFreeze' document in the 'FreezeMe' folder

    Step 5: Open the 'FreezeMe' folder and select/click 'TestFreeze' document

    Result: Folder Not Responding

    Additional Information

    I have run some tests and it does not matter:

    • if it is a new or old Microsoft word file
    • if the document has content in it or not
    • if it has a long/short name or special characters
    • it does not matter the folder or the name of the folder in which you put the file in
    I also tried with an excel file and seems that I do not experience the same issue.

    Microsoft version: 16.0.9330.2073

    Windows version: 10.0.17134 Build 17134 with all updates up to date

    If there is anything else I can provide to help sort this out, please do let me know.

    Opened to any suggestions on how to fix this, as it is very frustrating.

    Thanks
     
    marinro, Dec 10, 2018
    #2
  3. creating new folder problem in windows 10 creator

    Hi Gudiya,

    The problem you've encountered in creating a folder could be caused by software or program conflict as the issue appeared a few days after installing the Windows 10 Creators update. For us to know if this only occurs when creating a new folder from the desktop,
    we suggest that you try creating a new folder using a keyboard shortcut or from File Explorer. Please refer to the steps below:

    Creating a new folder using a keyboard shortcut.

    • Click on the desktop.
    • Press CTRL + SHIFT + N.
    • A new folder should be created.

    Creating a new folder from File Explorer.

    • Open File Explorer.
    • Hover your mouse on the location where you want to create a new folder.
    • Right-click it, go to New > Folder.

    In case the problem persists, then we suggest that you go ahead and perform a clean boot. Doing so will start your computer using minimal drivers to help us determine what conflict is causing the problem. Check out
    How to perform a clean boot in Windows for the detailed steps.

    Let us know the result so we can further assist you.

    Regards.
     
    Vanessa Yar, Dec 10, 2018
    #3
  4. gudiya#1 Win User

    "Could not find this item" when trying to create new file/folder/etc. in Documents or Desktop

    creating new folder problem in windows 10 creator

    Thanks, the step you mentioned

    Click on the desktop.
    • Press CTRL + SHIFT + N.
    • A new folder should be created.
    • Creating a new folder using a keyboard shortcut.

    It's working for me. But my new folder option is not working anywhere not in desktop as well as not in file explorer. Whenever I am placing my cursor on new folder option, its first spinning for few seconds then goes to close the file
    explorer and refresh the desktop once.
     
    gudiya#1, Dec 10, 2018
    #4
Thema:

"Could not find this item" when trying to create new file/folder/etc. in Documents or Desktop

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