Windows 10: Could not locate Bitlocker Recovery Password for a unregistered laptop

I just bought a new Lenovo laptop and used it for a month. Now it certainly locked up and requested for a bitlocker recovery password. I searched and tried a number of things for 5 hours straight but could not figure out how to get the password. I did not register this PC for MS account and did not even know that Bitlocker had been activated. I tried to register this PC in my existing MS account but could not get that done since it could not recognize the serial number I used which is PW0598M3. Please help. Thanks.

:)

 

Bitlock recovery to reset password

Hi,

I'm sorry to hear that you're having trouble accessing your PC due to a forgotten password. In this situation, you can try using the BitLocker recovery key to reset your password. Here are the steps:

1. On the sign-in screen, click on "I forgot my password" or "Reset password."
   
2. On the next screen, enter your Microsoft account email address or phone number associated with your account.
   
3. You will be prompted to enter the recovery key. Copy and paste the BitLocker Recovery Key from your Microsoft account page where your device is listed under "Devices."
   
4. Once you have entered the recovery key, follow the on-screen instructions to reset your password.
   

If you don't have access to the BitLocker recovery key or if it doesn't work, you can try using the Windows installation media to reset your password. Here are the steps:

1. Create a Windows installation media (such as a bootable USB drive or DVD) on another working PC using the Media Creation Tool provided by Microsoft.
   
2. Insert the installation media into your locked PC and restart it.
   
3. Press the necessary key to access the boot menu or BIOS setup, and select the installation media as the boot device.
   
4. Follow the on-screen instructions to install Windows.
   
5. When you reach the screen where you're prompted to select the partition to install Windows, click on "Repair your computer" instead.
   
6. Select "Troubleshoot" and then "Reset this PC" or "Advanced options" and then "Command Prompt."
   
7. In the Command Prompt, type the following command to reset the password for the local user account: net user [username] [newpassword], where [username] is the name of the locked account and [newpassword] is the new password you want to use.
   
8. Restart your PC and sign in with the new password.
   

I hope this helps you regain access to your PC. Let me know if you have any further questions.

Regards

Shuaib

 

Bitlocker Recovery Password

My niece is using Dell XPS 15 9570. She bought this laptop at UK in 2018. This laptop is running Windows 10.

Recently, the laptop has prompt out a page asking for Bitlocker Recovery Password.

She didn't know what is the Bitlocker Recovery Password.

So, she contacted the Authorized Distributor (XXX Shop/Company) in UK where she bought this laptop for advice.

The technical support from this XXX had replied by providing a link to Microsoft which is:

https://support.microsoft.com/

The link doesn't help in solving the problem.

Because she couldn't find the Bitlocker recovery password in his Microsoft user account.

In fact, she didn't know what is Bitlocker password and Bitlocker recovery password until recently the system prompt her to enter the bitlocker recovery password.

The worst case is all the two months the University project date that she had prepared are stored inside this laptop.

I did contact the Dell Technical Support in Singapore asking for advice.

They advised me to contact Dell in UK for support.

Now, my niece may end-up in formatting the whole unit laptop.

Appreciate if anyone can help in solving this issue.

 

BitLocker nag, PIN funtcion corrupted, password forgotten, recovery usb not created

Yes, you can use your wife's laptop to create a USB key for BitLocker recovery. Here are the steps:

On your wife's laptop, insert a USB flash drive.

Press the Windows key and type "BitLocker" in the search bar.

Select "Manage BitLocker" from the search results.

Under the "Removable data drives" section, locate the USB flash drive you inserted and click "Back up your recovery key".

Choose a location to save the recovery key, and click "Save".

Enter a password for the recovery key file (optional), and click "Save".

Once the recovery key is saved to the USB flash drive, safely eject the drive from your wife's laptop.

Insert the USB flash drive into your laptop.

When you see the BitLocker recovery screen, select "Enter recovery key".

Choose the option to use the USB flash drive.

Enter the recovery key that was saved to the USB flash drive from your wife's laptop.

Once you have entered the recovery key, you should be able to access your system and set a new PIN or password.

I hope this helps!