Windows 10: Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

Hi there


My fingerprint scanner on my HP Envy stopped working a few days ago. I receive an error message when viewing the sign in options "Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".


I've checked Device Manager to ensure that it is set to Automatic and running.

:)

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Hello fingerprint scanner

Hardware is Dell Latitude E653 with the built-in Broadcom fingerprint scanner. Windows 10 just upgraded put in the current Dell drivers, nothing in Device Manager showing an issue. Went to put in a fingerprint so login would be by fingerprint instead of
typing password. Hello never seems to register my fingerprint. I have sat there swiping for up to 5 minutes and it just keeps saying to keep swiping. Are there any trouble shooting steps I can try? I have run the hardware trouble shooter. It claimed to have
fixed something but it never said what.