Windows 10: "CPU isn't supported"

Hey gang i have a friend who got this message "CPU isn't supported" when they tried to upgrade to W10. We tried the Media Creation Tool and it came back with "You can't install Windows 10 because your processor doesn't support CompareExchange128". So where do i send her from here ?? Read some articles that says MS will change their download requirments later to allow everyone to download, not sure i'm believing that !!

Anyone got any suggestions for a work around on those messages above ???

Running W7

Thanks
Chuck

:)

 

" SOFTWARE UPDATE FAILED "

SO HERE'S THE LINK TO THAT PIC

http://i26.tinypic.com/2ihbdco.jpg

CAN U PLZ CHECK IT ACTUALLY I HAVE USED THE NOKIA SOFTWARE UPDATER B4 ... BUT I DONT KNW WHY I M GETTING THIS ERROR NOW

 

" SOFTWARE UPDATE FAILED "

i have installed windows xp sp2

previously i was using windows media center i thought i might b facing this probs due to that but then i changed it to windows xp ! n moreover i have also shown to nokia service center executives but they were not having the latest updates available ......
my pc suite is showing that new update version of firmware is available but i cudnt download it

oh gawd wat to do ?

i tried in another pc then again i got an error u need to have minimum 256 ram

please cant it b rectified ? there must b any solution to this probs please help me guyz

god bless all of u thanx

 

It shows Pentium(R) Dual-Core CPU. E5300 @ 2.60 GHz .............

 

Not sure possible BIOS update needed. http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/cant-install-windows10-error-compareexchange128-is/723c4c49-50d8-45b0-b822-ede65d1a595d



Or something needs to be enabled in BIOS


http://answers.microsoft.com/en-us/i...6dd05ec?auth=1

 

As jds63 said the most common problem is something in the BIOS needs to be turned on. First check to make sure you have the latest BIOS revision from the motherboard manufacturer.

An easy way to check if the CPU will run Windows 10 is to download the Coreinfo utility here:
Coreinfo
Unzip the contents of the folder (I put it in my documents folder), then open a command prompt. Using the cd (change directory) command, navigate to the directory where you unzipped the folder. (so if it's in the documents folder the path looks like this: C:\Users"Your_Username_Here"\Documents\Coreinfo\Coreinfo.exe). Here is an example output:

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\GXIII\Documents\Coreinfo>Coreinfo.exe

Coreinfo v3.31 - Dump information on system CPU and memory topology
Copyright (C) 2008-2014 Mark Russinovich
Sysinternals - Windows Sysinternals: Documentation, downloads and additional resources

AMD A6-5350M APU with Radeon(tm) HD Graphics
AMD64 Family 21 Model 19 Stepping 1, AuthenticAMD
Microcode signature: 06001119
HTT * Multicore
HYPERVISOR - Hypervisor is present
VMX - Supports Intel hardware-assisted virtualization
SVM * Supports AMD hardware-assisted virtualization
X64 * Supports 64-bit mode

SMX - Supports Intel trusted execution
SKINIT * Supports AMD SKINIT

NX * Supports no-execute page protection
SMEP - Supports Supervisor Mode Execution Prevention
SMAP - Supports Supervisor Mode Access Prevention
PAGE1GB * Supports 1 GB large pages
PAE * Supports > 32-bit physical addresses
PAT * Supports Page Attribute Table
PSE * Supports 4 MB pages
PSE36 * Supports > 32-bit address 4 MB pages
PGE * Supports global bit in page tables
SS - Supports bus snooping for cache operations
VME * Supports Virtual-8086 mode
RDWRFSGSBASE - Supports direct GS/FS base access

FPU * Implements i387 floating point instructions
MMX * Supports MMX instruction set
MMXEXT * Implements AMD MMX extensions
3DNOW - Supports 3DNow! instructions
3DNOWEXT - Supports 3DNow! extension instructions
SSE * Supports Streaming SIMD Extensions
SSE2 * Supports Streaming SIMD Extensions 2
SSE3 * Supports Streaming SIMD Extensions 3
SSSE3 * Supports Supplemental SIMD Extensions 3
SSE4a * Supports Streaming SIMDR Extensions 4a
SSE4.1 * Supports Streaming SIMD Extensions 4.1
SSE4.2 * Supports Streaming SIMD Extensions 4.2

AES * Supports AES extensions
AVX * Supports AVX intruction extensions
FMA * Supports FMA extensions using YMM state
MSR * Implements RDMSR/WRMSR instructions
MTRR * Supports Memory Type Range Registers
XSAVE * Supports XSAVE/XRSTOR instructions
OSXSAVE * Supports XSETBV/XGETBV instructions
RDRAND - Supports RDRAND instruction
RDSEED - Supports RDSEED instruction

CMOV * Supports CMOVcc instruction
CLFSH * Supports CLFLUSH instruction
CX8 * Supports compare and exchange 8-byte instructions
CX16 * Supports CMPXCHG16B instruction
BMI1 * Supports bit manipulation extensions 1
BMI2 - Supports bit manipulation extensions 2
ADX - Supports ADCX/ADOX instructions
DCA - Supports prefetch from memory-mapped device
F16C * Supports half-precision instruction
FXSR * Supports FXSAVE/FXSTOR instructions
FFXSR * Supports optimized FXSAVE/FSRSTOR instruction
MONITOR * Supports MONITOR and MWAIT instructions
MOVBE - Supports MOVBE instruction
ERMSB - Supports Enhanced REP MOVSB/STOSB
PCLMULDQ * Supports PCLMULDQ instruction
POPCNT * Supports POPCNT instruction
LZCNT * Supports LZCNT instruction
SEP * Supports fast system call instructions
LAHF-SAHF * Supports LAHF/SAHF instructions in 64-bit mode
HLE - Supports Hardware Lock Elision instructions
RTM - Supports Restricted Transactional Memory instructions

DE * Supports I/O breakpoints including CR4.DE
DTES64 - Can write history of 64-bit branch addresses
DS - Implements memory-resident debug buffer
DS-CPL - Supports Debug Store feature with CPL
PCID - Supports PCIDs and settable CR4.PCIDE
INVPCID - Supports INVPCID instruction
PDCM - Supports Performance Capabilities MSR
RDTSCP * Supports RDTSCP instruction
TSC * Supports RDTSC instruction
TSC-DEADLINE - Local APIC supports one-shot deadline timer
TSC-INVARIANT * TSC runs at constant rate
xTPR - Supports disabling task priority messages

EIST - Supports Enhanced Intel Speedstep
ACPI - Implements MSR for power management
TM - Implements thermal monitor circuitry
TM2 - Implements Thermal Monitor 2 control
APIC * Implements software-accessible local APIC
x2APIC - Supports x2APIC

CNXT-ID - L1 data cache mode adaptive or BIOS

MCE * Supports Machine Check, INT18 and CR4.MCE
MCA * Implements Machine Check Architecture
PBE - Supports use of FERR#/PBE# pin

PSN - Implements 96-bit processor serial number

PREFETCHW * Supports PREFETCHW instruction

Maximum implemented CPUID leaves: 0000000D (Basic), 8000001E (Extended).

Logical to Physical Processor Map:
*- Physical Processor 0
-* Physical Processor 1

Logical Processor to Socket Map:
** Socket 0

Logical Processor to NUMA Node Map:
** NUMA Node 0

No NUMA nodes.

Logical Processor to Cache Map:
*- Data Cache 0, Level 1, 16 KB, Assoc 4, LineSize 64
*- Instruction Cache 0, Level 1, 64 KB, Assoc 2, LineSize 64
*- Unified Cache 0, Level 2, 1 MB, Assoc 16, LineSize 64
-* Data Cache 1, Level 1, 16 KB, Assoc 4, LineSize 64
-* Instruction Cache 1, Level 1, 64 KB, Assoc 2, LineSize 64
-* Unified Cache 1, Level 2, 1 MB, Assoc 16, LineSize 64

Logical Processor to Group Map:
** Group 0
The line "CX16 * Supports CMPXCHG16B instruction" means it does support CompareExchange128, and confirms that something in the BIOS is set wrong.

 

See it now from mine, found it with AIDA64, one highlighted and one after to

 

jds63, did you end up finding a solution to this issue? i have the same problem trying to upgrade Windows 7 x64 to 10 Pro. i haven't tried either of these tools to confirm support for my CPU yet, but i'm hopefull.. it's an AMD 4000+ socket 939, so maybe not..

 

You probably should have started a new thread on this.

See here:

Microsoft confirms some older AMD processors do not support Windows 8.1

(It applies to Windows 10 as well.)

AMD led in introducing X64 desktop processors, but Microsoft requires some extensions that aren't present in early AMD CPUs.

 

Hello! This is one extra requirement (others are NX/PAE support) in order to install the 64-bit version. This means that your CPU probably passes the minimum requirements for Windows 8 & 10 32-bit but not for 64-bit. How much RAM does she have? If it is up to 4GB, then you can create a GenuineTicket.xml file as described in this tutorial, backup all data and the format and clean-install Windows 10 32-bit. After installation is complete, use the file to activate Windows 10.

If you have more than 4GB RAM, then you need the 64-bit version, but you cannot install it officially. Unofficially, there are some tools that allow you to make a partial Windows 10 installation on the disk. Then patch some specific system files to bypass requirement checks. This will allow Setup to resume and complete and then boot into Windows 10. But because the files are patched, the digital signature is invalid and you need to sign them again. Otherwise every time you load Windows, you will get an error message that ntoskrnl.exe has invalid signature and be presented with the troubleshooting screen. From there, you must select the Advanced startup options and then to Disable driver signature (test mode). I had tried that for a test PC but no matter what I did I could not get rid of the requirement to enter Advanced startup options and then select 7 (Disable driver signature). This is not really convenient, so I recommend to install Windows 10 32-bit, if she has up to 4GB, or stick with Windows 7 64-bit, if she has more than 4GB.

If you are interested, post again and I'll tell you which tools you need for the patch.

 

Thanks, do you happen to know if there's a list of unsupported CPUs somewhere? I'd like to see if mine is listed.

 

I don't know of such a list. Microsoft once maintained a Windows hardware compatibility list, but I'm unable to find it online at this time.

If you web search, you'll find multiple references to the Athlon 64 X2 lacking the CMPXCHG16b instruction, and that it's required to install the X64 version of Windows 10. Means nothing to me, but apparently it's a security feature required since Windows 8.1. (But not in Windows 8.0. Bit of a nasty surprise for a few people when they tried to upgrade from Win 8 X64 to 8.1.)

(I had an Athlon 64 X2 4400+ system. A fairly high-end desktop, built in late 2005. It was handed down twice. I think it died less than a year ago. It was probably still running XP at the time.)

 

I'm running a similar system, AMD X2 4200. It's is on borrowed time, having had some
capacitors replaced on the motherboard twice. (The first time the caps failed it was about a week
after the one year warranty expired. Strange how that works)

I installed Windows 10 on it, but had to install the 32-bit version because of the problem you mentioned.

Actually works quite well, on only 2GB of RAM

 

Yes, install 32-bit version. You won't see any performance difference with less than 4GB RAM to use 64-bit, let alone the compatibility problems you'll introduce! It is easier to find 32-bit drivers for old hardware than to find 64-bit drivers. If you have 4GB or less, don't think about it, install Windows 10 32-bit.

 

Matt26, she just gave up & is using her old system .... W7 !!!!