Windows 10: Crackling sound using Headset on Dell Latitue 5490 using Miscrosoft USB Audio Device Driver...

Discus and support Crackling sound using Headset on Dell Latitue 5490 using Miscrosoft USB Audio Device Driver... in Windows 10 Drivers and Hardware to solve the problem; I have just migrated off an HP EliteBook 840 laptop (Windows 10 Enterprise 10.0.15063 Build 15063) onto a new Dell Latitude 5490 laptop (Windows 10... Discussion in 'Windows 10 Drivers and Hardware' started by Suthosharko_01, Feb 20, 2019.

  1. SUTHOSHARKO_01
    Suthosharko_01 Win User

    Crackling sound using Headset on Dell Latitue 5490 using Miscrosoft USB Audio Device Driver...


    I have just migrated off an HP EliteBook 840 laptop (Windows 10 Enterprise 10.0.15063 Build 15063) onto a new Dell Latitude 5490 laptop (Windows 10 Enterprise 10.0.17134 Build 17134) and when I use either of my Jabra Evolve 40 MS Stereo or a GN 2000 USB headsets, I hear crackling noises. Both headsets worked fine on my old HP laptop. Also, when I play sound through the Dell's speakers (as opposed to headsets), it also is fine.


    On my new Dell, both headsets use Microsoft's USB Audio Device driver version 10.0.17134.1.

    On my old HP laptop they both use Microsoft's USB Audio Device driver version 10.0.15063.502.


    I did found this article. Not sure if it is related https://forums.tomsguide.com/threads/audio-crackling-popping-then-desync-from-video.209730/. Bottom line is … does anyone have any idea whether this could be a driver issue or might it be a hardware issue or something else.


    Is there a way to install another driver version for the headsets to test whether its a driver issue, since when I click Update Driver Windows says it already has the best driver installed.

    :)
     
    Suthosharko_01, Feb 20, 2019
    #1
  2. PVTTUCKER45
    PvtTucker45 Win User

    Audio Crackle Using Headset

    Hi, I'm having an audio problem with my Dell laptop running Windows 10. I plug headphones in and the audio gets crackles so much I can't stand it. My headset works fine with my Xbox One and phone. It's just with my laptop. Is there something I'm overlooking?
    I've searched this site for a while and haven't found anything that works for me. Any suggestions?
     
    PvtTucker45, Feb 20, 2019
    #2
  3. BRIJESHAGARWAL
    BRIJESHAGARWAL Win User
    Crackling sound on Dell XPS 15 win10

    My Dell XPS 15 L502X producing crackling sound. I am having Realteck High Definition driver installed. Pl suggest solution.
     
    BRIJESHAGARWAL, Feb 20, 2019
    #3
  4. ANTHONY BARTOLO
    Anthony Bartolo Win User

    Crackling sound using Headset on Dell Latitue 5490 using Miscrosoft USB Audio Device Driver...

    Cortana will not recognise my USB headset as an audio input device

    Even though your headset appears to be working in some apps, it sounds like the Windows 10 equivalent drivers are not allowing the proper drivers to install and take precedent causing Cortana to not recognize said headset.

    Lets start with the following steps to correct this:

    1. To ensure changes to the driver do not occur without your knowledge, open the Control Panel (right-click Start button and select Control Panel)
    2. Navigate to System and Security > System > Advanced system settings
    3. Click Hardware tab > Device Installation Settings and select No, let me choose what to do option
    4. Select Never install driver software from Windows Update
    5. Press the Windows key‌ Windows logo key+X and choose Device Manager.
    6. In Device Manager, navigate to Sound, video and game controllers
    7. Right click on the audio /microphone driver currently installed matching said headset and choose uninstall
    8. Ensure the delete the driver software for this device is checked
    9. Download and install the latest drivers for said headset
    10. Reboot the device
    11. Ensure the new drivers are installed and test Cortana ability to recognize the headset
     
    Anthony Bartolo, Feb 20, 2019
    #4
Thema:

Crackling sound using Headset on Dell Latitue 5490 using Miscrosoft USB Audio Device Driver...

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