Windows 10: Crippled optical drive in Win 10

I upgraded my Toshiba Satellite laptop from Windows 8 to 8.1 and my CD/DVDCW worked perfectly. I then upgraded again to Windows 10 when it came out and I can hear it run now when I put a DVD into the player and I can hear the drive working but it won't play the DVD. I have tried updating drivers but it tells me that I have the most recent driver installed for that player. Any suggestions? Other than the tired old "Get the latest driver," which you've been trotting out for years now, and has fixed EXACTLY NO COMPUTERS.

:)

 

Optical Drive Issue

Hello Anak –

Appreciate your detailed return. Your added steps really helped.

Assuming I did the steps correctly, this is where I am now.

Screenshot 12 shows my CD Disc shortcut on my desktop.
Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

What do you think?

JerryA

 

Optical drive letters keep swapping

Open Disk Management (click Start, type diskmgmt.msc in the Search box, and press Enter).

1. In the lower pane, right-click on your optical drive and select "Change drive letter and paths"
2. Assign Y: to the first optical drive
3. Repeat step 1 for the second optical drive and assign Z:

 

Optical Drive Issue

Hi Jerry, you're welcome.

Here's mine after I rt clk'd on my Documents Folder like you show in Scrsht 11:




I'd like to wait until you reply to my question in Scrsht 12, if it is a remnant of the process try deleting the one on the dsktp and see if the one in send to also disappears. If it stays in send to, test it, and if you're still having problems I'd suggest you could go back to: Option One: To Add or Remove Items in Send To context menu for Your Account (current user) and do Step 3 to remove it and start over using Step 4 but be very careful of your steps in creating the shortcut and be sure you d&d that shortcut to the send to part of the address.

I'm busy today and I probably won't be back until the evening.