Windows 10: Critical failure and reboots

Hi! My PC specs below is 13 months old and has been plagued with BSOD siting kernel errors. I took it to the Geek Squad and ended up getting a new mobo. Unfortunately, it has not fixed the errors. Several times a day, I am getting crashes - sometimes blue screen, sometimes just freezing and rebooting. It stutters while gaming no drop in FPS, packets, or ping spikes. As far as I am aware, all the drivers are up-to-date. I replaced my RAM 3 days ago as well, thinking maybe that was part of the problem. I only have 8gb now the other is in the mail. Does anyone have a clue what could be causing this? Thank you in advance!


Processor: AMD Ryzen 7 2700X Eight-Core Processor 3.70GHz

Graphics Card: NVIDIA GeForce RTX 2070

Memory: 8 GB RAM


This is the error info from Event Properties:


Event 41, Kernel-Power

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 9/13/2020 9:53:58 AM

Event ID: 41

Task Category: 63

Level: Critical

Keywords: 70368744177664,2

User: SYSTEM

Computer: DESKTOP-SD6V27T

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>8</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2020-09-13T13:53:58.4476988Z" />

<EventRecordID>3659</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>DESKTOP-SD6V27T</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">6</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">3221225684</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">11</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

<Data Name="CsEntryScenarioInstanceIdV2">0</Data>

<Data Name="LongPowerButtonPressDetected">false</Data>

</EventData>

</Event>

:)

 

Windows 10 Critical Failure

Hi Lance,

I realize that you are facing performance issues with error “Critical Failure” message. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  In which user account are you facing this issue?
  

I suggest you to sign out from the current user account, restart the computer and then sign in to the Admin account to check if this helps.

Some problems can be fixed by signing out of your account and then signing back in. Press Ctrl+Alt+Delete and select Sign out. Once you’ve signed out, sign back in to your account.

Ensure to install any pending updates and also update all device drivers to check if this helps.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

The “System Maintenance” Troubleshooter is an automated tool which checks for the common maintenance tasks on Windows. Try using the System Maintenance troubleshooter to automatically find and fix problems. Follow these steps to run the troubleshooter:

• 
  Type “Troubleshooting” in the search bar and press “Enter”.
  
• 
  In the “Troubleshooting” window, click on “View All” on the left pane.
  
• 
  Click on “System Maintenance”.
  
• 
  Click on “Advanced” and then click on “Run as Administrator”.
  
• 
  Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
  

Keep us informed to help you further.

 

Laptop no longer hibernates on critical power

Hi Mike,

The laptop's battery is possibly wearing out. Since you haven't change any settings, we suggest that you change the critical battery level a bit higher so that your laptop can perform a hibernation on a much higher percentage than the default. Follow the
steps below:

• Type Power Options on the Start menu search bar.
• Under Battery, click on Critical battery level.
• Chang the default percentage to 10% or higher.
• Click on Apply.

Looking forward to your response.

 

Critical Error Popup

Hi QUENDALEWARD,

Corrupted system files may be the possible cause why you received a critical error. To provide you the accurate resolution, kindly answer the following questions:

• Have you made any recent changes prior to this issue?
• What is the exact error message you received?
• What troubleshooting steps have you done so far?

Meanwhile, I suggest that you follow the steps in this article on how to troubleshoot
Start menu.

Keep us posted if you need further assistance.