Windows 10: Cursor flicker on surface pro 4 after installing 1803

Michael · Jul 17, 2018

Cursor flicker appeared after installing 1803. Reverting to 1709 did not resolve the flicker. Any advice?

:)

Brink · Jul 17, 2018

Microsoft will replace Surface Pro 4 devices with screen flicker issue

Surface Pro 4 screen flicker

Applies to: Surface Pro 4

Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update. To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.

Replacement Process

First, ensure that you have taken all the latest Surface and Windows Updates. Surface and Windows updates are designed to keep your device running in an optimal state. If screen flicker persists with all current updates installed, please contact Microsoft support. Once an agent has determined that your device is eligible for replacement, you will need to prepare your Surface for service. We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us.

Additional Information

Only Surface Pro 4 devices, of any configuration, are covered under this program.

This offer is extended to both consumers and commercial customers.

This program does not apply to Devices damage caused by:

use with products not sold or licensed by Microsoft

any external cause (for example, by being dropped, exposed to liquid, or used with inadequate ventilation)

a repair done by anyone other than Microsoft or an authorized retailer or reseller.

The extension of a free replacement is applicable only for Surface Pro 4 devices which are experiencing screen flickering. For other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.

Microsoft provides replacement devices which are refurbished to the defined quality standards.

Customers who have already paid an out-of-warranty fee to repair the screen flickering issue will be offered a refund and should contact Customer Support for validation.

Click to expand...

Source: https://support.microsoft.com/en-us/...screen-flicker

AnandLad · Jul 17, 2018

Surface Pro 4 mouse cursor not working properly

I am facing problem on Surface Pro 4 on screen at some point my mouse cursor is not working. How to resolve this issue is there any troubleshoot so I can try it to resolve the problem. Also I am using Windows 10 Version 1709 I did not update due to system
hanging problem in new version 1803.

***Moved from Surface / Surface Pro 4 / Display and screen***

sinfulangle · Jul 17, 2018

Microsoft Surface Pro 4 screen flicker

Hi There,

I currently have a Microsoft Surface Pro 4 connected to one of these docks:

When connected to a dual screen setup the screen flickers bad and it is very annoying to work with.

Once I unplug the dock and plug one monitor straight into the surface itself the screen never flickers.

I have provided a video of the issue below:

Thanks

Windows 10: Cursor flicker on surface pro 4 after installing 1803

Cursor flicker on surface pro 4 after installing 1803

Cursor flicker on surface pro 4 after installing 1803

Cursor flicker on surface pro 4 after installing 1803

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