Windows 10: Cursor Not Working In Chrome

Hello,


I am not sure if this is a Windows question or a Surface question.


I am having a problem with my cursor when any internet browser is open. I will be working in a browser and then all of the sudden my cursor will not respond at the top of the screen and the bottom of the screen. I can't click on anything on the taskbar or at the top of the browser's tool bar. However, when I cursor over items in those areas they are still highlighted as if I can click them. I can also work just fine on the actual tab and everything clicks okay. I have had this problem in Chrome and in Edge. Also, the touchscreen on my Surface Book still works fine when this happens. Either restarting the laptop or using the task manager seems to help.


I would really appreciate any help. Thank you.


Emily

:)

 

Chrome glitch

Hello Ralph,

Thank you for posting your query on Microsoft Community.

As per the issue description on one of the three users Chrome is not working.
I would appreciate if you can provide us the following information to help us understand the issue better.

• The account on which you are facing issue with Chrome, does it have the administrator permission?
• Have you check with other browser? Was the result same?
• Is the issue specific to only one application or facing issue with other application too?

First, I would suggest you to use Internet Explorer and see if it brings any difference.
Here are the steps through which you can use Internet Explorer.

• 
  Press the Windows key.
  
• 
  Type Internet Explorer in the search box.
  
• 
  Right click on Internet Explorer
  (Desktop app).
  
• 
  Select Pint to task bar.
  
• 
  Try to use Internet Explorer from there and see if it brings any difference.
  

If you still want to use Chrome then I would suggest you to open the application Chrome in administrator mode and see if it brings any difference. Here are the steps through which you can open Chrome in Administrator mode.

• Press the Windows key or click on Start icon.
• Type Google Chrome.
• Right click on Google Chrome and select the option to Run As Administrator.
• If everything works fine by running chrome in administrator mode then you may pin it to the task bar.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,

 

cursor dissappeared

Thank you both for your prompt replies, I tried all steps listed, some I had tries previously but I still tried them again, but still no cursor.

Do you have any other suggestions?

 

Hotkeys not working properly while chrome is running.

Hi
RishabhPatel9,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Are you using a USB keyboard or Wireless keyboard?
2. Are you aware of making any changes to the computer prior to the issue?

I suggest you to follow the steps mentioned below:

Method 1: Install Package and Driver.

I would suggest you to go through the article from the manufacturer which talks about
‘The hot keys on Notebook are not functioning properly’.Follow
the step mentioned for Mute/adjust volume.

Method 2: Disable the extensions.

1. Launch Google Chrome and go to settings.
2. Select Tools> go to Extensions.
   
3. Click the ‘Keyboard Shortcuts’ link at the bottom of the page.
   
4. Search for Google Play Music section.
5. Change the option from ‘In chrome’ to ‘Global’ and vice versa.
   

Method 3: Enable Google Chrome.

1. Press ‘Shift+Ctrl+Esc” at the same time on your keyboard, this will open the task manager.
   
2. Go to startup Tab, check for Google chrome.
3. If it is disabled, select the google chrome option and click on
   Enable.

If none of the methods worked, I would suggest you to uninstall and reinstall Google chrome, or Try connecting a different keyboard and check if it works.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No



Roohi Taj S

Microsoft Community - Moderator