Windows 10: Customer Customer Customer Customer Customer

Customer Customer Customer Customer Customer Customer

:)

 

customer support

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  • Chatbots are increasingly becoming reputed as a customer engagement tool. And 70% of the fallouts of leads is due to slow responses and slower customer engagement tactics. With the fast-changing time, businesses need to keep up with their customers
    with newer and creative methods to keep their customers amused. Hence, chatbots came into the game. Find out more
    5 tactics for localizing customer engagements
    

 

How to help irated customers

Part 1
Understanding the Customer’s Complaint

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  1
  Remain calm and adjust your mindset. No one likes to get confronted by a yelling, heated person in a public space. However, your job in this
  situation is to stay cool and collected. While you may have the urge to yell right back at them, fight the urge! Yelling and getting angry will only escalate the situation. Instead, put on your best customer service attitude and buckle down--it’s time to get
  to work.[1]
  • Never use sarcasm or obviously faked politeness. Behaving in such a way will only fuel the customer’s rage and will make the situation a whole lot worse.
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  2
  Listen actively to what the customer is saying. An angry customer generally just wants someone to vent their anger to and today,
  you are that person. That means that you need to do your best to listen carefully to what they are saying. Give the customer your undivided attention--do not look around, space out or let other things distract you. Look at the speaker and really listen to
  what they are saying.[2]
  • When you listen to them, listen for the answers to these questions: What happened to make them upset? What do they want? What can you do to help?
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  3
  Separate your feelings from the situation. If the customer is particularly angry, he or she may say something (or several things) that are really rude. Keep in mind that you should not take it personally--he or she is upset with the business,
  the product, or the service they have been provided with--they are not upset with you as a person. You will have to set your personal feelings aside.
  • Keep in mind though, that if the customer becomes too abusive, or seems really threatening, you should tell them that you will go get your supervisor or someone else to help you resolve this problem. When you are walking back to the customer, fill your
    supervisor or helper in on the situation and explain why you felt you needed to come get them (ie. you felt really threatened, etc.) If worse comes to worse, you will have to ask the customer to leave.
    Know your organizations policy on when to call the authorities and how to document any encounter like this where noting specific details might be necessary for follow up.
    
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  4
  Repeat the customer’s concerns. Once the customer is done venting, make sure you know exactly what it is they are upset about. If you are still feeling a little unclear, repeat what you think the customer is upset about, or ask him questions.
  Repeating the problem back to the customer will show him that you were listening, and will also let you confirm the problem that needs to be fixed.[3]
  • A good way to make sure that you know exactly what the problem is, is to use calm and collected wording like “I understand that you are upset, and rightly so, that the pizza was delivered an hour late to your house.”
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  5
  Actively sympathize. Showing empathy will help make the customer understand that you really are trying to help them. Once you have confirmed what the problem is, show them that you feel really bad about it, and completely understand why
  they are upset. Say something like[4]:
  • “I completely understand your frustration--waiting for a pizza, especially when you’re really hungry, is a horrible feeling.”
  • “You are right to be annoyed--delivery delays can throw off all whole night of plans.”
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  6
  Apologize. Let the customer know that you are genuinely sorry that this happened to them--regardless of whether or not you think they are
  being a bit dramatic about the situation. Along with empathizing, apologizing can go a long way. Sometimes upset customers just want to have someone apologize to them for the bad service. Hopefully the customer will cool down a bit once you apologize on behalf
  of the company.[5]
  • Say something like, “I am so sorry your pizza was not delivered on time. It’s incredibly frustrating when that happens and I completely understand why you are annoyed. Let’s see what we can do to make this right.”
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  7
  Call your manager over if the customer asks you to. If you are in the process of handling a situation and the customer demands that you call your manager or supervisor over, it is best to follow the wishes of the customer. However, if
  you can avoid having to get your manager involved, do it. Handling a situation on your own will show your supervisor that you have the wherewithal to deal with angry customers in a calm and collected manner.
  

 

custom alerts

Unfortunately custom alerts are still not supported even after the Mango update. I guess now we'll have to specifically request custom alerts in the new

Windows Phone Feature Suggestion Box.