Windows 10: Dead Battery and Troubleshooter

Discus and support Dead Battery and Troubleshooter in Windows 10 BSOD Crashes and Debugging to solve the problem; Apparently, my laptop has a dead battery. What I mean by that is that it'd shut down if I stopped charging it even for just a second. That's terrible I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Tactical 07, Oct 2, 2022.

  1. Dead Battery and Troubleshooter


    Apparently, my laptop has a dead battery. What I mean by that is that it'd shut down if I stopped charging it even for just a second. That's terrible I know. Any ideas?What is even more disgusting is the fact that the troubleshooter shows:

    :)
     
    Tactical 07, Oct 2, 2022
    #1
  2. caffeine Win User

    battery/brick troubleshooting

    System Manufacturer/Model Number:dell inspiron 17 5770
    OS:windows 10 pro x64 2004 version 10.0.19041 build 19041

    Before going into the details, please note:
    I cannot perform all the troubleshooting because of some physical limitations. I am color blind and cannot determine LED colors. An injury has left me virtually one handed and unable to perform remove/replace battery functions.

    the problem:
    The computer will no longer charge properly. I cannot boot or use the computer without the brick plugged in. Hovering over the battery icon (on the task tray) indicates battery 98% charged. However, unplugging the brick generates a low battery warning and subsequent shut down in less than one minute.

    what I have done:
    • I have unplugged/plugged in all the brick connections.
    • I have calibrated the battery using the drain and recharge process.
    • Dell's EPSA Preboot System Assessment yields error# 93734 (battery problem)
    • I have changed power plans.
    • I have uninstalled/reboot both battery drivers shown in Device Manager.

    The next step appears to be to remove/install the existing battery. Then let the success/failure dictate replacement decisions regarding the battery and/or brick.

    I have no desire to throw parts at the computer in attempt to solve the problem. That is not a wise solution. I have a (non-techie) friend whom I can guide through a mechanical repair if necessary. That is better than paying a shop to do what I know how to do, but am physically unable to perform.

    ...SO... My question is: Are there any other troubleshooting techniques I can employ before proceeding?

    Thanks in advance for you replies.

    regards,
     
    caffeine, Oct 2, 2022
    #2
  3. Battery dead quickly

    Hi Paul,

    To isolate the concern, please answer the following questions:

    • Which phone model and version of Windows are you using?
    • What troubleshooting steps have you done so far?

    For your reference, you can visit these links for:


    We're looking forward to your reply.

    Regards.
     
    Dennis Zac, Oct 2, 2022
    #3
  4. Dead Battery and Troubleshooter

    Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, Oct 2, 2022
    #4
Thema:

Dead Battery and Troubleshooter

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