Windows 10: Defective Microsoft Surface mouse

Hi, I noticed that my mouse was n o longer working today. I changed the batteries but it is intermittent at best. I noticed that one of batteries poles is rusty and cannot seem to be cleaned. I bought the mouse on 9/19/18. I have never put the mouse in water and it appears that the pole is completely worn out. It appears to me that it is a hardware fault. Can I return it to Microsoft for a replacement?


Thank you, Denis

:)

 

Microsoft Surface Mouse

Hi Monica,

Issues with using Microsoft Surface mouse are usually occurring due to software and hardware issues. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to your device before this issue occurred?

In the meantime, we suggest that you follow the steps provided in this
link. It serves as a guide on how to troubleshoot problems with your Bluetooth mouse.

We are looking forward to your response.

 

Microsoft Surface Arc Touch Mouse disconnects intermittently using Windows 10

• At any chance, if you have any extra mouse, have you tried using that on your tablet? I'm thinking that the Arc Bluetooth mouse is defective.
• To verify also, did the troubleshooting steps on the link provided work?

We'll keep an eye out on your response.

 

Surface Arc Mouse (2017) Stopped Working

Hello Iver,

For us to better assist you, confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

Furthermore, we recommend performing the suggested workarounds on this
article
on how to troubleshoot performance issue with Surface Mouse and Microsoft Surface Arc Mouse. Also, try to download the
Arc Touch Bluetooth Mouse
app from the Windows Store to help you configure the device easily.

We look forward to your response.

Regards.