Windows 10: Delete user profile that is greyed out

I have had to create a new profile since my old profile had problems that no one could figure out. My new profile is "Administrator" but when I go into netplwiz under the new profile to delete the first user profile, remove is greyed out. How can I delete it?

:)

 

Deleted a user, but the folder remains & it's locked - how to delete?


To add to this, I tried following the instructions here to delete the leftover folder:

How to Delete Windows 10 User Account and Profiles? - Technig
How to Remove User Profile Correctly in Windows 10? - Technig

(using sysdm.cpl - SystemPropertiesComputerName.exe) but when highlighting the "account unknown" entry, the "delete" button remains greyed out. I also tried running "sysdm.cpl" under an Administrator command prompt, and it still left the delete button greyed out. User comments there say running sysdm.cpl under admin rights should allow the delete button, but it doesn't for me. I even ran "SystemPropertiesComputerName.exe" directly from the system32 folder as admin, and that profile is still greyed out. So now what?

EDIT: I just went into the old user profile folder, and the only file that is locked is NTUSER.DAT. All other folders can be deleted manually. Can I safely set my "delete invalid file" program to delete this file at boot, or will there be issues?

The thing is, I don't like that in sysdm.cpl it still lists the old deleted profile as "account unknown". What can I do do safely remove this user folder under sysdm.cpl? Why is delete greyed out? I'd rather not just delete the folder if "account unknown" will still be listed under sysdm.cpl properties. I'd like to delete this the right way so it's not an issue later but it won't let me.

 

The User Profile Service service failed the sign-in. User profile cannot be loaded.

Hello,

When attempting to login to my computer, I get the following message:

"The User Profile Service service failed the sign-in.

User profile cannot be loaded."

I referred to this Help article,You receive a "The User Profile Service failed the logon” error
message,

but the only difference is I only have one user profile on this computer. So, I can't login with another user to go through the steps listed in this post.

Any suggestions?

Thanks,

 

Deleting Windows 10 user account/profile

Hello,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Are you login to an Administrator account?

Meanwhile, we suggest that you disable the said user account via Command Prompt. Refer to the steps below:

1. Right-click on Start button, select
Command Prompt (Admin).

2. On the Command Prompt window, type in net user and press
Enter.

3. A list of user profiles on your computer will appear, if you see the user account you wish to disable then you can type:

net user ExampleUserName /active:no (note the space between the end of the user name and the /) and press
Enter.

Note: Make sure that you have other accounts available to your computer with Administrator rights before performing this method.

We look forward to your response.

Regards.