Windows 10: dell g5 windows 11 not booting

Hi, I have a Dell G5 laptop and it's on Windows 11. Suddenly it is not booting, it is stuck on a black screen after Dell logo. I tried turning it off three times to get into the repair screen but nothing come up. It just shows black screen after logo, no repair screen comes up. I ran the Diagnosis check from BIOS and its saying everything is good, no hardware error. I did hard reset suggest by this article: https://www.dell.com/support/kbdoc/en-in/000130881/dell-pc-does-not-turn-on-or-boot-into-windows#identify-symptoms I tried resetting BIOS to default values. No luck. I also created a boo

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Dell G5 Windows 10 - All usb ports stopped working

Run the Dell Support Assist and see if it notes any needed driver updates.
What is the specific model number for your G5, there are several different models.
I looked at one G5's Dell download list and no USB drivers which suggest the default Microsoft drivers are all that are available.

Do not use the driver sites, especially on a Dell as it has proprietary hardware and drivers. Many times the driver sites will install older version or incorrect driver versions. For example, Dell's require the Dell model specific Realtek sound driver as it works in conjunction with Waves MaxxAudio pro. MaxxAudio only works with the Dell sound driver. One of the MaxxAudio functions is audio jack detection.

Although this is a great support forum, Dell has support forums with user experts. Here is the link to the Dell Inspiron laptop forum (the Inspiron forum is the correct section for G5's).
Inspiron - Dell Community

 

Technical Info for Dell 512GB M.2 PCIe NVMe SSD in G5 laptop?

To know what brands are the SSDs that Dell uses in a specific computer, look in the webpage that lists the drivers and downloads updates available for that computer. For the G5, it appears they´re using Toshiba SSDs.

 

Boot Process

Hi,

Please suggest me a link that can explain the boot process step by step of ...

• Windows 7,
• Windows 8.1,
• Windows 10,
• Windows Server 2008 R2 and
• Windows Server 2012 R2

With Regards

InTech