Windows 10: Dell G7 17 7790 - random shutdown "The computer has rebooted from a bugcheck."

Discus and support Dell G7 17 7790 - random shutdown "The computer has rebooted from a bugcheck." in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi all, Hope you are safe. I have had my laptop for about 6 months with Windows 10 and initially, it would randomly shutdown/power off when I step... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by StevenPatterson, May 4, 2020.

  1. Dell G7 17 7790 - random shutdown "The computer has rebooted from a bugcheck."


    Hi all,


    Hope you are safe.


    I have had my laptop for about 6 months with Windows 10 and initially, it would randomly shutdown/power off when I step away from it for about 15-20 minutes.


    When I return, I would press a key on my bluetooth keyboard and the laptop would boot as if it had been turned off.


    The issue seem to have went away by itself but now has returned. I found out about the error reports in Event Viewer and this is what I saw.


    "The previous system shutdown at XXX on XXX was unexpected."


    "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000014f 0x0000000000000004, 0x0000000000000002, 0xfffff80069590ed0, 0xffffb48f1bab7a50. A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000."


    "Unable to produce a minidump file from the full dump file."


    I have zipped the .dmp file, link here: https://www.dropbox.com/s/rv9coyxwie9qxge/MEMORY.zip?dl=0


    Would someone with the know-how be able to take a look and help?


    Thank you in advance.

    :)
     
    StevenPatterson, May 4, 2020
    #1

  2. This computer has rebooted from a bugcheck.

    I have been experiencing random shutdown for some times now. It will only reboot during idle or when im not using my computer. I just formatted the pc thinking it would solve the problem but its still happening. "The computer has rebooted from a bugcheck.
    The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80618963f5d, 0xffffea054c9cc9d0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 4acc3869-6f8e-4ec7-9570-204282585a68.". Thats the message from Reliability Monitor. Here is
    my link for the minidump files. Dump. Your help is very much appreciated
     
    Imtiyaz HafiyNor Razzaman, May 4, 2020
    #2
  3. MichaelEaton, May 4, 2020
    #3
  4. djmosh Win User

    Dell G7 17 7790 - random shutdown "The computer has rebooted from a bugcheck."

    Computer rebooting from BugChecks

    My PC keeps restarting at random intervals. When having a look at the eventlogs, I see Event 101 - BugCheck: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffa5889f490060, 0xffffd68f32a2f7d0, 0xffffa5889fbf49f0).
    A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 90a1da1e-6469-428b-b4c8-b44fd7c7e3d1.

    Here are the latest MiniDumps + Msinfo32 report.

    djmosh-bugcheck-dumps.rar

    Please advice what seems to be causing the abrupt reboots.

    Thanks
     
    djmosh, May 4, 2020
    #4
Thema:

Dell G7 17 7790 - random shutdown "The computer has rebooted from a bugcheck."

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