Windows 10: Dell Inspiron 5577 BSOD

Hello,

I just got a Dell Inspiron 5577 laptop today which experienced BSOD with Windows 10 version 1709. I have rolled back to an earlier version of Windows 10 but would appreciate any advice you may have. I have attached the DM Log Collector file.

Thank you,
Kevin

:)

 

Can't update Windows 10 to Build 17063

My laptop came preinstalled with the Windows 10 Creators Update. It's a Dell Inspiron 5577 Gaming laptop. And the thing is, I can't restart. Every time I try to restart, a BSOD shows up (MEMORY_MANAGEMENT). I've been thinking of doing a clean install of
Windows 10 Build 17025 (just downloaded the ISO).

 

Can no longer change brightness in Windows 10

Already confirmed that everything is running. I am not entirely sure how to acquire a full make and model of the computer, but it is a Dell Inspiron 15-5577, service tag: 9GZY3K2. If that does not help, please instruct me on how to get the information
you need.

 

Open administrative command prompt and type or copy and paste:

1) slmgr /dlv
2) for /f "delims=|" %a in ('dir /B /S C:\*ospp.vbs') do cscript "%a" /dstatus > "%userprofile%\Desktop\Genuine_Office.txt"
3) http://go.microsoft.com/fwlink/?linkid=52012
(Please post images of the windows and office tabs)

Please post the results into the thread or use a one drive or drop box share link.

 

Rule 4
No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.