Windows 10: Dell laptop Inspiron and Realtek USB Ethernet Adapter suddently disconnected

Few months ago, I had changed my internet connection from build-in wifi to ethernet USB adapter, the ethernet connection allways suddently disconnected when I connected to internet. I checked it was not related to AntiVirus software.


Devices:

Dell laptop Inspiron

WavLink USB 3.0 ethernet hub realtek chips


Finally, I find that USB ethernet adapter had insufficient power input.


Since I had adjusted the setting as followings:

1 make sure power adapter is connected

2 adjust the driver properties closed the option "Selective suspend" & "power save mode to ethernet"


The problem was fixed.

:)

 

Surface USB Ethernet Adapter not working in windows 10 on Dell inspiron

Thanks, DK.

The Dell laptop does not have Ethernet port. USB Ethernet Adapter has to be used for an Ethernet cable connection.

I have tried all you suggested except uninstall and reinstall Universal Serial Port Driver.

I'll try it later today.

Many thanks for your help.

 

Surface USB Ethernet Adapter not working in windows 10 on Dell inspiron

I bought a Surface USB3.0 Ethernet Adapter. It does not work in Windows10 on a new Dell inspiron 11" that I have. However it does work with other laptops running Widnwos 10.

When I plugged the adapter onto USB3.0 port of the Dell laptop, the driver showed to be working properly in Device Manager. The driver version is 8.19.60.2015 from Microsoft. In the 'Connected Device' of Window 10 Setting, it showed "Ethernet Adapter Connected
to USB3.0".

However, I could not find the network for the adapter in "Network Connections" and cannot use the network connected to the adapter.

Tried to update the driver. It is the latest. Tried to change BIOS parameters for USB emulation, USB power sharing etc but none helped. Tried with Dell support, updated all the relevant drivers and none helped either.

What is the issue? Why the network is not created for the adapter when driver works properly and appears to be good?

Any help is appreciated.

 

Surface USB Ethernet Adapter not working in windows 10 on Dell inspiron

Hello,



Welcome to Microsoft Community and Thank you for posting your query.



Sorry for the Inconvenience caused, I understand you are facing issues connecting the Ethernet adapter to your dell laptop.



Please answer the below questions to assist you better.

1. Did you try connecting it to different USB port?

2. Are you facing any issues connecting Ethernet cable directly to dell laptop?



You may connect the Ethernet cable directly to the laptop and install all the pending updates to check if it helps.



You may connect the Surface Ethernet adapter to different USB port and check if it helps.



You may also try re-installing the Ethernet adapter driver and check.



If the issue still persists, let us try to Uninstall and Reinstall the Universal Serial Port (USB) Drivers.

Follow the steps given here.



a) Press Windows key + X key when you are at desktop.

b) Select Device Manager.

c) Find and double-click Universal Serial Port driver from the left panel to uninstall

d) Right-click the device, and click Uninstall.

e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

f) Restart the computer (After restarting the computer, Windows will install the default drivers).



Hope the information helps. Do reply if you need further assistance.



Thank you.