Windows 10: Dell laptop is getting BitLocker error Key creation failed for volume:...

This is a dell laptop that the tech took the hard drive out of the user's damaged laptop and put it in a new laptop. Both are E5580 and the tech made sure the BIOS is on the latest version. We use Sophos as our security software and I show she is in the correct policy and I did some trouble shooting with them and this is what they sent me, Thank you for getting that SDU sent over! We're running into error 0x80310048 when attempting to enable BitLocker. This translates into the following: FVE_E_FIRMWARE_TYPE_NOT_SUPPORTED

BitLocker Drive Encryption cannot be enabled on the operating system drive. Contact the computer manufacturer for BIOS upgrade instructions.

Ive been reading on the Dell, Microsoft, and Sophos sites trying to come up with a way to fix it without copying all her data and reimaging the HD. My boss said I have to find a way to fix it so we know what to do if this happens again. The tech tried to clear the TPM and it didn't help. Any suggestions?

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:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

bitlocker key isn’t working

My problem started on Dell Snspiron laptop from the Windows update. At first Windows key stopped working and some apps as well. I tried but failed to uninstall this update. All my attempts ended
with the blue screen with a messages telling me to enter the Bitlocker key. I didn’t know what Bitlocker key was but managed to find it on the Dell website. I entered this key but it hung up. I received a message that there was a critical error and the hard
drive wasn’t installed. Is it a hard drive issue?

 

Failed to Create Volume Snapshot Macrium Error 0x8004230f VSS Error

Hi, you might try this:
Microsoft Volume Shadow Copy (VSS) Troubleshooting - Microsoft Volume Shadow Copy (VSS) Troubleshooting

or the free cautious repair tool
Tweaking.com - Windows Repair Free/Pro
- observing the steps and using only the relevant repairs

More:
How to Fix VSS Errors Step-by-Step

Otherwise I suggest- assuming your disk and file system are sound-
an in-place upgrade repair install which keeps all progs, data and most settings

You need an iso of the same base language and build- freely downloadable.