Windows 10: Dell Latitude 5420 crashing while on sleep with error code "Driver_Power_State_Failure"

Discus and support Dell Latitude 5420 crashing while on sleep with error code "Driver_Power_State_Failure" in Windows 10 Software and Apps to solve the problem; We are facing an issue with large fleet of Dell Latitude 5420 specifically where it is crashing while on sleep with error code... Discussion in 'Windows 10 Software and Apps' started by Avi_Sharma, May 28, 2024.

  1. AVI_SHARMA
    Avi_Sharma Win User

    Dell Latitude 5420 crashing while on sleep with error code "Driver_Power_State_Failure"


    We are facing an issue with large fleet of Dell Latitude 5420 specifically where it is crashing while on sleep with error code Driver_Power_State_Failure. I have pulled out a report from Intune and I can see that 99% of the BSOD cases for Latitude 5420 has a same error code.I have used Windows Debugger to analyse the memory dump files and it is pointing towards rtsper.sys. I have updated the driver for Realtek PCIE Card Reader however it has not made any difference. I don't see any specific error in Event viewer logs. I would be happy to share logs for further the investigation. BUGCHECK_COD

    :)
     
    Avi_Sharma, May 28, 2024
    #1
Thema:

Dell Latitude 5420 crashing while on sleep with error code "Driver_Power_State_Failure"

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