Windows 10: Dell Precision 7740 Sleep Mode - Black Monitors/Restart

Discus and support Dell Precision 7740 Sleep Mode - Black Monitors/Restart in Windows 10 Support to solve the problem; Alas, I cannot precisely the exact moment of the annoying changes in sleep mode. It is possible that an nVidia RTX Quadro 5000 driver could be a... Discussion in 'Windows 10 Support' started by YRCL, Nov 20, 2020.

  1. YRCL Win User

    Dell Precision 7740 Sleep Mode - Black Monitors/Restart


    Alas, I cannot precisely the exact moment of the annoying changes in sleep mode.

    It is possible that an nVidia RTX Quadro 5000 driver could be a culprit.

    No configuration, apart that above, has been made to the power setting.

    At present after putting the laptop workstation in a sleep mode, the computer wakes up on the keyboard key pressed but the monitors are black.

    What is more bizarre when I turn off/on the first in a chain (dell monitor connected to the second) the laptop restarts.

    I have clean reinstalled the driver, updated BIOS - all in vain.

    I would be deeply thankful for any piece of helpful advice.



    Precision 7740
    Nvidia RTX Quadro 5000

    Two Dell additional monitors connected in chain and via usb type-c single cable to the laptop.

    Windows 10 Entreprise 1909 OS build 18363.1139

    :)
     

  2. Dell Precision Workstation T5500 will not wake from Sleep Mode

    If I allow my Dell Precision Workstation T5500 to enter sleep mode, or place it in sleep mode myself, the PC will not wake unless I hold the power button in to drain all electrons..

    Moving the mouse, tapping the keyboard, a "quick" push of the power button results in nothing but a 'zombie' PC....

    I assume I should be able to place a Dell Precision Workstation T5500 in Sleep Mode, and wake it?

    (This is a PC, not a Laptop)
     
    stephenjnix, Nov 20, 2020
    #2
  3. Desktop turns black after start up or wake from sleep.

    Thank you Krishna.

    Answers:

    • Dell Precision T1700 with 3x Dell monitors connected via DP
    • Yes, all icons remain visible
    • No

    Regarding your suggest to restart and log in with Microsoft Account... how does one log in with a Microsoft Account?

    Also, as an update, the desktop image came back on by itself about an hour after it last disappeared, stayed on for 10 minutes or so, then faded to black again.

    Please advise about logging in with a Microsoft Account.
     
    APGDirector, Nov 20, 2020
    #3
  4. Dell Precision 7740 Sleep Mode - Black Monitors/Restart

    Monitor sleep mode

    I have a HP w1907 monitor, the monitor completely went black displays sleep mode, but does indicate no input connection

    what do i do
     
    JaniceErrico, Nov 20, 2020
    #4
Thema:

Dell Precision 7740 Sleep Mode - Black Monitors/Restart

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