Windows 10: DELL SupportAssist 'Recommended' update fails to install

wiganken · May 5, 2021

Windows 10 20H2, Build 19042.928 I have posted this in the DELL Community but wish to widen the net to get an answer: - https://www.dell.com/community/Inspi.../false#M117077 SupportAssist updated itself from v3.8.1 to v3.9 and then tried three times to install "Recommended" update "SupportAssist OS Recovery" but failed each time. The laptop is plugged in to the power supply. See photos. Is anyone else having this issue? Is there a fix?

:)

wiganken · May 5, 2021

DELL SupportAssist - Can I uninstall it?

DELL laptop has ‘DELL SupportAssist’ installed but the service contract expired in November so I want to uninstall it. In “Programs and Features” list there are three programs installed that are SupportAssist related: -

a) ‘Dell SupportAssist’
b) ‘Dell SupportAssist Remediation’
c) ‘Dell Update - SupportAssist Update Plugin’

There is also a fourth program: -

d) ‘Dell Update for Windows 10’ - (Maybe I should leave this installed?)

I know Windows Updates will be unaffected if I uninstall a), b) and c) but does anyone know if it will stop any other DELL functions working?

Thanks in advance.

Brink · May 5, 2021

Dell SupportAssist Require Security Update for PC Doctor Vulnerability

DSA Identifier: DSA-2019-084CVE Identifier: CVE-2019-12280

Severity: High

Severity Rating: CVSS v3 Base Score: See NVD (NVD - Home) for individual scores for each CVE

Affected Products:
Dell SupportAssist for Business PCs version 2.0
Dell SupportAssist for Home PCs version 3.2.1 and all prior versions

Summary:
Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs require an update to the latest versions to address a security vulnerability within the PC Doctor component.

Details:
The PC Doctor component in Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs has been updated for the following vulnerability:

PC Doctor CVE-2019-12280

For more information about any of the Common Vulnerabilities and Exposures (CVEs) mentioned here, consult the National Vulnerability Database (NVD) at NVD - Home. To search for a particular CVE, use the database’s search utility at NVD - Search and Statistics.

Resolution:
The following Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs release contains a resolution to this vulnerability:

Dell SupportAssist for Business PCs version 2.0.1

Dell SupportAssist for Home PCs version 3.2.2

Dell recommends all customers update at the earliest opportunity.

Method 1: Auto Update
Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs automatically upgrade to the latest versions available, if automatic updates are enabled.

Method 2: Manual Update

To update manually, download and install the latest product version from:

Dell SupportAssist for Business PCs
https://downloads.dell.com/serviceability/Catalog/SupportAssistx64.msi
https://downloads.dell.com/serviceab...tAssistx86.msi

Dell SupportAssist for Home PCs
https://downloads.dell.com/serviceab...tInstaller.exe

Please visit https://www.dell.com/support/home?app=drivers for updates on the applicable products.

Customers may use one of the Dell notification solutions to be notified and download driver, BIOS and firmware updates automatically once available.

Credit:
Dell would like to thank Peleg Hadar for reporting this vulnerability.

Severity Rating:
For an explanation of Severity Ratings, refer to Dell’s Vulnerability Disclosure Policy. Dell EMC recommends all customers take into account both the base score and any relevant temporal and environmental scores which may impact the potential severity associated with particular security vulnerability.

Legal Information:
Dell recommends that all users determine the applicability of this information to their individual situations and take appropriate action. The information set forth herein is provided "as is" without warranty of any kind. Dell disclaims all warranties, either express or implied, including the warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event, shall Dell or its suppliers, be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Dell or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the foregoing limitation may not apply.
Click to expand...

Source: https://www.dell.com/support/article...-vulnerability

See also: https://www.zdnet.com/article/dell-w...aking-control/

Brink · May 5, 2021

Dell SupportAssist Require Security Update for PC Doctor Vulnerability

DSA Identifier: DSA-2019-084CVE Identifier: CVE-2019-12280

Severity: High

Severity Rating: CVSS v3 Base Score: See NVD (NVD - Home) for individual scores for each CVE

Affected Products:
Dell SupportAssist for Business PCs version 2.0
Dell SupportAssist for Home PCs version 3.2.1 and all prior versions

Summary:
Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs require an update to the latest versions to address a security vulnerability within the PC Doctor component.

Details:
The PC Doctor component in Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs has been updated for the following vulnerability:

PC Doctor CVE-2019-12280

For more information about any of the Common Vulnerabilities and Exposures (CVEs) mentioned here, consult the National Vulnerability Database (NVD) at NVD - Home. To search for a particular CVE, use the database’s search utility at NVD - Search and Statistics.

Resolution:
The following Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs release contains a resolution to this vulnerability:

Dell SupportAssist for Business PCs version 2.0.1

Dell SupportAssist for Home PCs version 3.2.2

Dell recommends all customers update at the earliest opportunity.

Method 1: Auto Update
Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs automatically upgrade to the latest versions available, if automatic updates are enabled.

Method 2: Manual Update

To update manually, download and install the latest product version from:

Dell SupportAssist for Business PCs
https://downloads.dell.com/serviceability/Catalog/SupportAssistx64.msi
https://downloads.dell.com/serviceab...tAssistx86.msi

Dell SupportAssist for Home PCs
https://downloads.dell.com/serviceab...tInstaller.exe

Please visit https://www.dell.com/support/home?app=drivers for updates on the applicable products.

Customers may use one of the Dell notification solutions to be notified and download driver, BIOS and firmware updates automatically once available.

Credit:
Dell would like to thank Peleg Hadar for reporting this vulnerability.

Severity Rating:
For an explanation of Severity Ratings, refer to Dell’s Vulnerability Disclosure Policy. Dell EMC recommends all customers take into account both the base score and any relevant temporal and environmental scores which may impact the potential severity associated with particular security vulnerability.

Legal Information:
Dell recommends that all users determine the applicability of this information to their individual situations and take appropriate action. The information set forth herein is provided "as is" without warranty of any kind. Dell disclaims all warranties, either express or implied, including the warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event, shall Dell or its suppliers, be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Dell or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the foregoing limitation may not apply.
Click to expand...

Source: https://www.dell.com/support/article...-vulnerability

See also: https://www.zdnet.com/article/dell-w...aking-control/

Windows 10: DELL SupportAssist 'Recommended' update fails to install

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