Windows 10: Dell XPS 9550 TB16 Dock

Discus and support Dell XPS 9550 TB16 Dock in Windows 10 Support to solve the problem; Greetings I am having difficulty with Windows 10 not recognizing my thunderbolt dock from a cold start. Here are the hardware/OS details: XPS 9550... Discussion in 'Windows 10 Support' started by gfd, Oct 4, 2019.

  1. GFD
    gfd Win User

    Dell XPS 9550 TB16 Dock


    Greetings

    I am having difficulty with Windows 10 not recognizing my thunderbolt dock from a cold start. Here are the hardware/OS details:

    XPS 9550
    TB16 Thunderbolt Dock
    Windows 10 Pro 1903 18362.388

    I have 2 Windows 10 installations. An OEM that came with the machine and a retail version which I purchased. The retail version recognizes the TB16 dock before login. The OEM version does not. So with the OEM, anything attached to the dock is not functional. The only way I am able to use the items attached to the dock, is to use the built-in keyboard, open device manager and scan for hardware changes. The dock is then recognized and all items are functional.

    Did I inadvertently change a setting that prevents Windows 10 OEM from automatically recognizing the dock? I should point out that this issue starting occurring after the cumulative update in September. However, after that update, I was able to overcome the problem by starting the machine with the power button on the dock (I have to option to allow the dock to wake the computer activated in BIOS). Before using the dock power button, the dock was not recognized by either the retail or OEM versions.

    I've probably over-explained the issue here. Sorry. I just wanted to present as much detail as possible.

    Any and all assistance is most appreciated.

    Graham

    :)
     
  2. TF831 Win User

    Logitech M325 Wireless Mouse with TB16 docking station, ok without docking station

    I have a Logitech M325 Wireless Mouse, Dell XPS 15 plenty of horsepower, on TB16 docking station. When the laptop starts having some CPU activity the mouse lags big time, unusable. Do not exhibit the problem without the docking station.

    Tried delete and reinstall of drivers and Logitech Unifying software but to no veil. Any guru help?
     
    TF831, Oct 4, 2019
    #2
  3. bro67 Win User
    Dell Thunderbolt Dock


    Did you have the power hooked into the Dell dock? The Dell dock also may need a driver as stated in this troubleshooter. How to Use and Troubleshoot the Dell Thunderbolt Dock (TB16) | Dell US
    The Display Port will work if you want to hook to a flatscreen, but those features are even going away. Keep the receipts for the new adapter and if on a credit card, that they will cover it if it decides to die.
     
    bro67, Oct 4, 2019
    #3
  4. ailbts Win User

    Dell XPS 9550 TB16 Dock

    Dell XPS 15 9550 OS gone/not found, help reinstalling Windows 10?

    • Dell XPS 15 9550
    • Dell hasn't replied all day so there's been no progress and I'm still stuck at wondering how to install Windows 10 via USB drive or if there's another solution.

    I don't have a disk drive so the only way to reinstall the OS is via USB drive, which has been unsuccessful because Dell simply said "install Windows 10" and nothing more so I went as far as I could without having everything blow up. My hard drive and everything
    else passed the diagnostic test 3 times.
     
    ailbts, Oct 4, 2019
    #4
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Dell XPS 9550 TB16 Dock

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