Windows 10: Designer bluetooth mouse not turning on

I've just got a bluetooth designer mouse and for some reason, when I turn it on the buttons/mouse wheel work fine but the blue light that tracks movement doesn't turn on and so I'm left with a mouse that can click but not move. The only way I have found to fix the issue is to pull out one of the batteries and put it back in, this seems to restart the mouse and everything is fine. i wonder if its some kind of power saving thing, any ideas?

:)

 

Bluetooth Designer Mouse Troubleshooting

I'm running WIndows 10 on a Lenovo E560 and my Microsoft Bluetooth Designer Mouse has stopped working. Some weird symptoms:

• In pairing mode, the device will appear in the Bluetooth Connection Manager, pair and connect. The mouse correctly finishes pairing mode when paired.
• However, although it appears as connected, it doesn't work.
• If the mouse is turned off, it still shows as connected in the Bluetooth Connection Manager.
• If the bluetooth in the PC is turned off, then on again, it appears as "Paired".
• If the mouse is then turned back on, it doesn't connect again.
• Other Bluetooth devices pair and connect correctly.

Any suggestions? Or is the mouse knackered?

 

Microsoft designer bluetooth mouse

Hi Pedro,

Please let us know the make and model of the mouse so that we can further assist you.

For reference:
https://www.microsoft.com/hardware/en-in/help/support/how-to/mouse/bluetooth

• First, go to settings>Devices>Blue Tooth
• Make sure Bluetooth is ON
• Second, turn the mouse off
• Third, click and HOLD the power button
• The mouse will turn on and become discoverable
• HOLD the button down.
• You'll see the mouse appears in a few seconds.
• Click on PAIR while continuing to hold the power button on the mouse.
• The driver will update and your mouse is now paired.

Hope this helps.

 

Designer bluetooth Mouse doesn't work in my macbook pro (OS 10.11.6)

Hi Adriano,



Thank you for writing to Microsoft Community Forums.



First, try connecting the Bluetooth mouse on a different Windows/Mac computer and check if it works.



If the mouse is working on a different computer, then I suggest you to follow the steps mentioned in
Using a Bluetooth mouse, keyboard, or trackpad with your Mac and setup the Bluetooth Mouse with your MacBook.



Also, please check the System requirements from Designer
Bluetooth® Mouse because Mac OS 10.10 is the latest OS supported by Designer Bluetooth Mouse.



If you are still facing the same issue, then I would suggest you to contact
Apple Support, where you will be able to get the support for the issue that you are facing.



Hope it helps.