Windows 10: desktop and cursor freezing now and again.

Am in my 80's so not quite so fast.

Recently out of the blue the cursor and screen will freeze (Desktop Windows 10) and then on my restarting work again. Then if left for a short while unattended, we be frozen again. This last time after pressing one or two keys randomly the screen went black and restarted on it's own and the desktop normal screen appeared but the cursor frozen. I have checked battery for the mouse and tried another mouse,

What might precipitate this problem, please and what is the likely answer. Have looked yhrough Troubleshooter, could it be an after update problem?

:)

 

Spinning cursor on task bar for work desktop

Hello TaraKelley,

For us to better assist you, kindly provide the following information:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you download and run the Start menu troubleshooter on this
link. This troubleshooter automatically diagnose and repair common problem with Start menu.

We look forward to your response.

Regards.

 

Desktop freeze after log in

Hi Keith,

In order for us to find out what causes your desktop to freeze after logging in, we would like to gather more information:

• Did you make any recent changes on your computer prior to this issue?
• What other troubleshooting steps have you tried so far?
• When the computer freezes, do you get an error message?

Regards.

 

cursor dissappeared

Thank you both for your prompt replies, I tried all steps listed, some I had tries previously but I still tried them again, but still no cursor.

Do you have any other suggestions?