Windows 10: Desktop folder missing when prompted to create a new passcode

Good day,

About a month and a half ago my daughter tried to log into my Windows 10 account to get more time on the computer but she ended up locking my account. When I tried to login, I was asked to reset my passcode, so I followed the blue screens to complete the new login information. When I did, my account picture remained the same but all of the icons from my desktop, including a folder I had created to import pictures onto the PC, were gone. I looked in the recycle bin for the import pictures folder but it wasn't there. I have lost lots of pictures and videos from my cell phone I moved them over, didn't copy them and can't find them with a recovery software either. When I look at my profile, it says it was created in August when I know that I created back in May when I first got the PC. Any suggestions? I am at a complete loss and really frustrated now. Thank you for any help and have a nice day!

:)

 

creating new folder problem in windows 10 creator

Hi Gudiya,

The problem you've encountered in creating a folder could be caused by software or program conflict as the issue appeared a few days after installing the Windows 10 Creators update. For us to know if this only occurs when creating a new folder from the desktop,
we suggest that you try creating a new folder using a keyboard shortcut or from File Explorer. Please refer to the steps below:

Creating a new folder using a keyboard shortcut.

• Click on the desktop.
• Press CTRL + SHIFT + N.
• A new folder should be created.

Creating a new folder from File Explorer.

• Open File Explorer.
• Hover your mouse on the location where you want to create a new folder.
• Right-click it, go to New > Folder.

In case the problem persists, then we suggest that you go ahead and perform a clean boot. Doing so will start your computer using minimal drivers to help us determine what conflict is causing the problem. Check out
How to perform a clean boot in Windows for the detailed steps.

Let us know the result so we can further assist you.

Regards.

 

creating new folder problem in windows 10 creator

Thanks, the step you mentioned

Click on the desktop.

• Press CTRL + SHIFT + N.
• A new folder should be created.
• Creating a new folder using a keyboard shortcut.

It's working for me. But my new folder option is not working anywhere not in desktop as well as not in file explorer. Whenever I am placing my cursor on new folder option, its first spinning for few seconds then goes to close the file
explorer and refresh the desktop once.

 

Can not create New Folder in Desktop

When you open 'Properties' for the 'Desktop' folder in your 'Username' and select 'Location' does it show as in image below:

If not select 'Restore Default' (blank out is your 'Username', even if it appears correct still select. (worth a try).

Try create a new folder from desktop!!!

If that does not work try (suggestion):

Rename current desktop folder to 'Desktop1' > create a new 'Desktop' folder > try to create new folder from desktop.

Trying to avoid creating new user profile!!!!!!