Windows 10: Desktop Freezes After Watching Videos Online

Discus and support Desktop Freezes After Watching Videos Online in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I've been having this problem where after a while of watching videos online Hulu, youtube, Netflix, etc my desktop starts to slow down then... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ElmerFigueroa, Jan 30, 2021.

  1. Desktop Freezes After Watching Videos Online


    Hello, I've been having this problem where after a while of watching videos online Hulu, youtube, Netflix, etc my desktop starts to slow down then freezes. It doesn't allow me to close down the tab google chrome or open new tabs. There are times where I am able to close google chrome, but I can still see google chrome on the taskbar as if it were open. If I were to increase the volume, the volume meter would not go away and stay with a more transparent look.


    I'm not sure if freezing is the correct term because I can still open the windows menu, but I cannot shut it down or restart. It allows me to sign out but it stays stuck on a loading screen. The mouse can still be moved.


    The computer itself does not make any sort of sound and appears to just be idle.


    Note:

    1 I have checked if windows has any corrupt files with "PowerShell sfc /scannow" and no corrupt files were found.

    2 I have also done a full system restart delete personal files as well, in which I had to reinstall my Nvidia drivers and the problem still persisted after a day.

    3 I bought this machine prebuilt from NZXT don't know if this is worth mentioning but I don't want to leave anything out

    4 I have also used a datavac to blow out any dust just in case it was a heating problem.


    System Specs: Windows 10 Home

    CPU- AMD Ryzen 7 2700X

    GPU- Nvidia GeForce RTX 2070 Super

    Motherboard- MSI B450 Tomahawk

    Ram- TForce UDR 3000 DDR4 x2 8GB

    Storage- SSD Intel 660p 1TB

    Powe- Seasonic S12III 650W Bronze

    :)
     
    ElmerFigueroa, Jan 30, 2021
    #1
  2. Yaqub K Win User

    Can't watch videos on Win 10

    Hi,

    Please assist me with the following information related to this issue:

    • Which web browser are you using to watch online videos?
    • Do you receive any error message?
    • What is the make and model of the computer?
    If you are using Internet Explorer to watch online videos, I suggest you to
    follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

    Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
    be recovered.

    Please reply us with the required information along with the status of the issue to assist you further.
     
    Yaqub K, Jan 30, 2021
    #2
  3. Junaid_A Win User
    Problem watching videos

    Hi Ara,



    Thank you for writing to Microsoft Community forum.



    To have a better clarity on the issue, respond to the questions listed below:

    • Were any changes made on the computer prior to this issue?
    • Does the issue persist on all sites?
    • Do the downloaded videos play fine?


    Meanwhile you may try the steps listed below and check if it works:

    • Right click on the video you’re watching.
    • Click on ‘Settings’.
    • On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.


    Regards,
     
    Junaid_A, Jan 30, 2021
    #3
  4. PaulaNees Win User

    Desktop Freezes After Watching Videos Online

    Video on Facebook Watch

    I have noticed the problem is not just on Facebook watch, its with other videos on Facebook also.

    I did the trouble shooter as you instructed, and Facebook is not listed as a "windows store" app. Not sure what the next step would be.

    Paula Nees
     
    PaulaNees, Jan 30, 2021
    #4
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Desktop Freezes After Watching Videos Online

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