Windows 10: Desktop frozen, persistent

Hi,

I'm using windows 10 on surface pro, and it has frozen on the desktop. I've tried restarting, and it does the same thing. I can't click on anything, and the cursor is showing the moving circle like its busy. Last time I was using it successfully it kept throwing up a message in edge saying 'download successful, what do you want to do with the file?' It did this about 4 times, and I hadn't downloaded anything so kept pressing cancel.


I can ctrl alt del using the keyboard, but don't know what else to do. Please help.


Hannah

:)

 

Frozen before desktop


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Rebooted by way of the power button. Boots to the same screen before the desktop and freezes. I cannot get into startmenu to get to safe mode.
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We have a Dell Alienware desktop that is frozen and unresponsive. We tried all the simple solutions from the internet up to resetting to a save point a week earlier which worked for about 5 minutes. Are there any suggestions before we get to reinstalling
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Persistent Disk Activity on Windows 10

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