Windows 10: Desperate - PC just crashed while playing a video and can't reboot

Discus and support Desperate - PC just crashed while playing a video and can't reboot in Windows 10 Support to solve the problem; The drive hasn't failed because I can access the files in Linux. The boot sector may have failed. Discussion in 'Windows 10 Support' started by laryo5, Apr 26, 2017.

  1. Desperate - PC just crashed while playing a video and can't reboot


    The boot sector may have failed.
     
    Josey Wales, Apr 27, 2017
    #16
  2. laryo5 Win User

    That sounds plausible. So how can it be repaired? How can this happen by watching a video?
     
    laryo5, Apr 27, 2017
    #17
  3. Tonyb Win User
    I only offered a help as to check the cables sometimes cables can be partly connected and you can still get data or look at it but not be able to boot has happened tome on several occasions, was only a suggestion, but as i said it could also be a bad sector on your boot partition, which in turn the drive is bad and will need to be replaced, drives can only have so many relocated sector counts before they just go bye bye. i have a drive i know and its my main drive that someday it will go bye bye as it has few relocated sector counts, but i have all , programs backed up and a new 2 tb model inside ready to go granted its a laptop drive but it will work none the less. as a blog i follow frequently ask Leo always says back up back up as you never no when a drive will go bye bye.
     
    Tonyb, Apr 27, 2017
    #18
  4. Tonyb Win User

    Desperate - PC just crashed while playing a video and can't reboot

    Tonyb, Apr 27, 2017
    #19
  5. laryo5 Win User
    How can I burn that image file linked to in an earlier post - Kyhl's bootable rescue disc? I right-click the downloaded ISO in Linux and I get an option to open in disk image writer. But in my list of drives, my DVD burner is listed as read-only, so I don't have the option to burn the disc. Why is it listed as read-only in linux? If I can burn that disc I can try using that to run a chkdsk or system restore.

     
    laryo5, Apr 27, 2017
    #20
  6. AndreTen Win User
    Try to write it on USB flash drive. Sorry my Linux knowledge is also limited, but it should recognize USB drive if you put it in.
    UNetbootin is popular program for Linux.
     
    AndreTen, Apr 27, 2017
    #21
  7. If you can get to a cmd prompt and you have legacy bios type in the following:

    BootRec / FixBoot
    BootRec / FixMBr
    BootRec / RebuildBCD --Do this ONLY if you have too.
     
    Josey Wales, Apr 27, 2017
    #22
  8. laryo5 Win User

    Desperate - PC just crashed while playing a video and can't reboot

    I just finished successfully burning the bootable rescue disk to DVD using Brasero. I'll first try to pull up a cmd prompt using the Windows 10 installer thumb drive and I'll try your commands above. If I have no luck or can't pull up a cmd prompt I'll give the rescue disk a try. I'll post back here in a bit with an update.
     
    laryo5, Apr 27, 2017
    #23
  9. laryo5 Win User
    I ran the following in the cmd prompt of the recovery CD I burned:

    x:\windows\system32>BootRec /FixBoot
    x:\windows\system32>BootRec /FixMBR

    both said completed successfully, but it was instantaneous and didn't seem to do anything. I still can't boot into windows. I'm not sure if I did it right - should the cmd prompt say "x:\windows\system32>"?

    I tried it from the Windows installer thumb drive and ran into the same issue. I'm not sure if I'm entering the commend right.

    I haven't tried "RebuildBCD" yet because I'm not sure I'm doing this correctly. I have a feeling the boorec.exe is the key here to fixing my PC, but I don't know if I'm doing it correctly. Here's a page that discusses this:

    http://www.digitalcitizen.life/fix-p...g-start-repair
     
    laryo5, Apr 27, 2017
    #24
  10. You heve to CD yourself out of X: and into C: CD X: C: then do those commands. You will get there..
     
    Josey Wales, Apr 27, 2017
    #25
  11. laryo5 Win User
    Ah, okay - I should know how to CD out and to the right place but I'm always confused how to do that. Right now I'm at:

    C:\>

    in the cmd prompt.
     
    laryo5, Apr 27, 2017
    #26
  12. Good no type in those commans one at a time BootRec / FixBoot
    then BootRec / FixMBR

    then try to boot without doing that last one.
     
    Josey Wales, Apr 27, 2017
    #27
  13. laryo5 Win User

    Desperate - PC just crashed while playing a video and can't reboot

    Okay - i'll try rebooting now and see what happens.
     
    laryo5, Apr 27, 2017
    #28
  14. laryo5 Win User
    YES! My PC has booted back into Windows! I can't thank you enough!

    At first I still got the "Reboot and select proper boot device or insert boot media in selected device and press a key." message, but then I rebooted again this time hitting F12, to pull up the boot selector, and I manually selected the first option "Windows Boot Manager", and it booted right into my desktop like nothing ever happened.

    So what's the next step? Should I run chkdsk on both my C drive and my 2nd data drive now to be sure everything is okay?

    And what can I do to see what happened here to begin with? Now I'm afraid to play a video again in media player classic. I've had nothing like this happen since I've been using my PC. I've had media players crash a few times, but it never took down the OS like this before. What could have happened?

    Also there's a "Recovery.txt" file in my C: root now. Is it safe to get rid of that? It's empty.
     
    laryo5, Apr 27, 2017
    #29
  15. remove that if it is empty. I to play it safe would run a chkdsk from a CMD Prompt. If you want to thank me press that thumbs up button on the far left. I am very happy that I was able to help you. You may want to download Macrium Reflect 7.0 it is a free backup program where you can image or clone your HD. You should be able to get it here: Download Macrium Reflect FREE Edition - MajorGeeks . Welcome to TF BTW:*Thumbs
     
    Josey Wales, Apr 27, 2017
    #30
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Desperate - PC just crashed while playing a video and can't reboot

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