Windows 10: Desperately need help - Mouse freezes pc ports

Discus and support Desperately need help - Mouse freezes pc ports in Windows 10 Drivers and Hardware to solve the problem; Need Help UrgentlySo after nearly 10 different sites, and multiple threads, this issue has gone unresolvedRecently my mouse Logitech G300s will lock up... Discussion in 'Windows 10 Drivers and Hardware' started by MPN12, May 7, 2021.

  1. MPN12 Win User

    Desperately need help - Mouse freezes pc ports


    Need Help UrgentlySo after nearly 10 different sites, and multiple threads, this issue has gone unresolvedRecently my mouse Logitech G300s will lock up all my pc ports as in nothing will work in it, be it keyboard or mouse, usbs etc do work though, if its connected in the front ports, after 15 minutes all those ports will get locked up and I'll switch the mouse to my back ports, after 10 minutes it'll freeze those too and I'll need to restart the pc to fix it. It only happens with the mouse, Keyboards can stay plugged in the same usb ports all day with no issue. Also The mouse will flicker

    :)
     
    MPN12, May 7, 2021
    #1

  2. Mouse Freezing need help pls.

    Hi Ephraim,

    User profile corruption can cause issues with certain devices, including your optical mouse, in
    Windows 10. To better assist you, we need the answers to the following questions:

    • Aside from changing USB ports, did you use a different mouse to see if the same issue will occur while playing games?
    • Have you tried checking the manufacturer's website for updated mouse drivers for
      Windows 10?

    In the meantime, we suggest creating a new user on your computer to see if your mouse still freezes while using a different local account. To do this, simply follow the steps in this

    article
    .

    Regards.
     
    Jefferson Ore, May 7, 2021
    #2
  3. Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows
    for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, May 7, 2021
    #3
  4. Desperately need help - Mouse freezes pc ports

    PC freezes while using mouse

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that the mouse freezes when you try to use it on the PC. For further clarity on the issue, please respond to the questions below.



    1. Are you aware of any changes made to the PC?
    2. Which build version of Windows 10 are you using currently?
    3. How is the mouse connected to the PC?
    4. What is the make and model of the PC?


    I would suggest you to follow the steps mentioned below and see if that helps.



    Method 1:



    Perform a Clean Boot on the PC and see if the mouse still freezes. Refer the article

    How to perform a clean boot in Windows




    Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on
    the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



    If the mouse does not freezes after performing Clean Boot, then please refer the section
    How to determine what is causing the problem after you do a clean boot
    to identify the root cause of the issue.



    Note:
    Please refer the section Reset the computer to start normally after clean boot troubleshooting
    to boot the computer in to normal mode after troubleshooting.




    Method 2:



    Try updating the Display Drivers and see if that helps. Refer the article

    Update drivers in Windows 10




    If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, May 7, 2021
    #4
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Desperately need help - Mouse freezes pc ports

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