Windows 10: device doesn't recognise Microsoft account password

Discus and support device doesn't recognise Microsoft account password in Windows Hello & Lockscreen to solve the problem; Hello! My Windows 10 laptop, which is linked to my Microsoft account, stopped recognising my password. I tried resetting password but it did not help.... Discussion in 'Windows Hello & Lockscreen' started by OlgaAndreyevskikh, Jan 24, 2019.

  1. device doesn't recognise Microsoft account password


    Hello! My Windows 10 laptop, which is linked to my Microsoft account, stopped recognising my password. I tried resetting password but it did not help. What steps should I take to sign in?

    :)
     
    OlgaAndreyevskikh, Jan 24, 2019
    #1
  2. RobGaal Win User

    Upgrade to windows 10. Current password doesn t work

    Current password doesn t work incorrect. Reset password requirs some usb stick which is not in my posession. Any ideas ? Try to access microsoft account but non of my email adress is recognised so cannot try this option.
     
    RobGaal, Jan 24, 2019
    #2
  3. Upgrade to windows 10. Current password doesn t work

    Hi,

    Thank you for posting your query in Microsoft Community.

    Sorry for the inconvenience caused. I will assist you with this.

    Please let us know

    • Are you logged in with a local account or Microsoft account?
    • Have you tried typing the password with On-Screen keyboard?
    I would suggest you to try the following steps and check if it helps.

    Step 1: On-Screen Keyboard

    You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

    If the issue persists,

    Step 2:

    If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

    Refer,

    http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

    Hope this information was helpful.
     
    Deepak_Krishnan R, Jan 24, 2019
    #3
  4. device doesn't recognise Microsoft account password

    Changed my Microsoft account password but windows login keeps accepting old password

    Hi,

    I have a Microsoft account (to be specific, it's a Passport account. I created it with a gmail account) and I recently changed my password and activated two-step verification with Microsoft Authenticator app.

    The new password works perfectly in any web page, but doesn´t work when I try to login in my notebook. Windows login keeps accepting old password, and doesn´t accept the new one.

    Am I doing something wrong or this is some kind of bug?

    Thanks.
     
    Axel Salomon, Jan 24, 2019
    #4
Thema:

device doesn't recognise Microsoft account password

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