Windows 10: Device encryption not turned off

my device wasnt able to turn off device encryption so i am not able to delete any files and install also needed help ><

:)

 

Encryption

Hello Miriam,

For us to be able to isolate your concern why your devices page says it is not encrypted when you've turn on encryption, kindly answer these questions:

• Does this happen before you encrypt the device?
• Which Windows version currently running on your device?
• What troubleshooting steps have you tried so far?

We will be waiting for update.

 

Device Encryption - Turn On or Off for Windows 10 Mobile Phone

thanks for the tip. yes, the phone did ask if I wanted to set a pin. I tried my tests with the pin set and without a pin set. no difference.

it took a while, but I finally got this new update installed.

alas, same pathology:

• with a local Device Encryption toggled On, no dialog, no change in Storage status
• with an activesync policy from Google Sync (Google for Work), the Requires Encryption policy is ignored by the device, so the toggle remains Off, yet the device seems to be reporting back to the server that encryption is activated because the data is syncing with the servers
• with a native Office Enterprise that has a Requires Encryption policy, the settings toggle is moved to On and greyed out so the user cannot disable, the data is syncing immediately, yet the Storage settings do not indicate that the device is encrypted.

last thing. with windows 8.1r2, the Office Enterprise did seem to set the encryption correctly.

still puzzled.

 

Device Encryption not avaiable

Hello Fraczek,

Thank you for contacting Microsoft Community.

We understand your concern in this regard.

• Are you referring to BitLocker Drive Encryption?
• What preventing you from doing this?
• Did you get any error message or code while doing this?

Before you come up with the above information, suggest you to refer the article

Help protect your files using BitLocker Drive Encryption and see if it help you.

Do refer the article
Windows BitLocker Drive Encryption Step-by-Step Guide and check if it help you with the required information.

Keep us posted if you require further assistance.