Windows 10: Device error after Windows 10 upgrade from Windows 7

Hello all,


I've just upgraded my Dell laptop, XPS L501X to Windows 10 (v 1903). The computer is 64bit, 8GB installed RAM, Intel i5 CPU and bought in 2011/12.


In Device Manager there are yellow error flags for four elements under "Other Devices". Their names and hardware ids as they appear in order are listed at the end, below. For all of them, 'Device Status' says:

"The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device.

To find a driver for this device, click Update Driver."

I have tried updating drivers via auto browse with no joy. I also went to Intel site and found these items :

https://www.intel.com/content/www/us/en/support/articles/000006575/server-products.html


https://www.intel.com/content/www/us/en/support/articles/000006291/software/chipset-software.html

https://downloadcenter.intel.com/product/1145


It all kinda looks like an explanation and possible solution but I'm really not sure, especially as a

Intel® Driver & Support Assistant scan comes up with no suggestions.

What are these drivers, why has the problem arisen and how can I fix the issues? Should I download something from Intel?

Any advice would be greatly appreciated.

Kam

Base system device
PCI\VEN_197B&DEV_2394&SUBSYS_046E1028&REV_30
PCI\VEN_197B&DEV_2394&SUBSYS_046E1028
PCI\VEN_197B&DEV_2394&CC_088000
PCI\VEN_197B&DEV_2394&CC_0880


Base system device

PCI\VEN_197B&DEV_2393&SUBSYS_046E1028&REV_30

PCI\VEN_197B&DEV_2393&SUBSYS_046E1028

PCI\VEN_197B&DEV_2393&CC_088000

PCI\VEN_197B&DEV_2393&CC_0880


Base system device

PCI\VEN_197B&DEV_2392&SUBSYS_046E1028&REV_30

PCI\VEN_197B&DEV_2392&SUBSYS_046E1028

PCI\VEN_197B&DEV_2392&CC_088000

PCI\VEN_197B&DEV_2392&CC_0880



Unknown device

ACPI\VEN_SMO&DEV_8800

ACPI\SMO8800

*SMO8800

:)

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Installing Windows 10 using Windows 7 key

Nope, you need to install Windows 10 first and make sure the Windows 7 key is transferred to your Windows account after you've installed Windows 10 (not quite sure how that works). I missed the last step and I could not activate Windows 10 after a re-install... Microsoft seem to have done everything they can to make it a PITA. Also, it's technically too late to do this now anyhow, as the upgrade offer has expired. But KMSPico works quite well...

As for getting rid of Windows, delete the Windows folder.

 

Still possible to upgrade to Windows 10

Look at the notice on Microsoft's Windows 10 free upgrade website: "3GB+ download required; internet access fees may apply. Windows 10 Upgrade Offer is valid for qualified Windows 7 and Windows 8.1 devices, including devices you already own. Some hardware/software requirements apply and feature availability may vary by region and device. Windows 7 SP1 and Windows 8.1 Update required. Some editions are excluded: Windows 7 Enterprise, Windows 8/8.1 Enterprise, and Windows RT/RT 8.1. To check for compatibility and other important installation information, visit your device manufacturer’s website and the Windows 10 Specifications page. Windows 10 is automatically updated. Additional requirements may apply over time for updates."