Windows 10: Device is listed in MS Account, but not showing Bitlocker Recovery Key

I am trying to fix the black screen problem on my Windows 10 tablet when booting and can't get through to the Windows login screen. The black screen appeared after doing a Windows update. When trying to reset in Windows Recovery Environment, I am prompted for the Bitlocker Recovery Key, which I don't have as I didn't know about it to, save it anywhere. How can I get my recovery key, so as I can reset my Tablet?I have gone to my Microsoft Account and can see the list of my devices, but when going to the Recovery Key page https://account.microsoft.com/devices/recoverykey, there is only one

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BitLocker recovery key

My computer is locked by BitLocker and the recovery key is not showing in the Microsoft account (the device is listed). How can I generate/retrieve the key (I don't have it stored anywhere)?

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.