Windows 10: Device Manager; Unable to Access Remote Setup Port (COM9)

This is a Windows 10 Professional 64 Bit, 1803 build, Attempted to install a Brother ADS-2000, but the Remote Setup Port (COM9), there is some type of device error on this particular driver.

What is Remote Setup Port (COM9). I think Comm is a communications port, as best I know. See attached picture. Thanks.



:)

 

port COM and LPT in the Devices Manager are not appearing

Hi Luis,


I suggest you follow the steps to check for hidden devices, and check if it helps.

1.Press Windows + X and click on Device Manager.

2.Click on View menu and select Show hidden devices. See if this helps in getting the ports to list.

3. Expand the Ports under device manager. Uninstall any entries which appear grayed out, then restart.

4. Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

If the issue persists, then I recommend you to install the latest drivers for your motherboard.

Do let us know the result.

Thank you.

 

Com Port is Missing / Ports Option Not Available In Device Manager

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

COM port should be listed in Device Manager under Ports (COM & LPT).

See if you can find them. If they're not listed in the Device Manager, you can try these suggestions to see what’s preventing the ports from getting displayed in device manager.

Method 1: Check for hidden devices as below and check if it helps.

• Press Windows+X and click on Device Manager.
• Click on View menu and select Show hidden devices. See if this helps in getting the ports to list.

Method 2: Install the latest drivers for your motherboard. See if this proves to be of any help.

Device manufacturers often release updates to their drivers to enhance performance or fix compatibility issues. To get the latest driver, visit the support section of your motherboard manufacturer’s website.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Remote Access Connection Manager

Hi Robin,



Thank you for posting your query in Microsoft Community.

Thank you for your interest in Windows 10.

I can understand, how frustrating it can be, when things don’t work as expected.

I'd be glad to help you.

Try to follow these methods, mentioned below to fix your issue.

Method 1:

Enable the disabled services and start the services.

To enable the disabled services and start the services:

a. Click on Windows key + R, then type services.msc in the Run command Window.

b. Select Services in the Programs list. If you are prompted for an administrator password or confirmation, type your password or click Continue

c. Right-click Remote Access Connection Manager service and then click Properties.

d. On the General tab, click Manual next to Startup type.

e. On the General tab, click Start under Service status, and then click OK.

f. Also check for the Dependency services.

The following are the dependency services of "Remote Access Connection Manager":

i. Secure Socket Tunneling Protocol Service

ii. Telephony

iii. Plug and Play

iv. Remote Procedure Call (RPC)

v. DCOM Server Process Launcher

vi. RPC Endpoint Mapper

Make sure the above services are started in the services list. If not, start all of the above services and check, if it helps you.

If the issue persists, follow the method 2.

Method 2:

Uninstall and reinstall the Network adapter’s drivers.

Step 1:

Try to update the Network adapter drivers for the device.

To do this, follow these steps, mentioned below:

1. In Device Manager, click the Network adapter drivers tab in the device's Properties dialog box.

2. Click Update Driver of Network adapter to start the Hardware Update Wizard.

3. Follow the instructions to update the Network adapter drivers.

Step 2:

If the issue persists, this issue occur due to the Network adapter driver may not be compatible.

I suggest you download the latest Network adapter driver from the manufacturer’s website and check, if it works.

If the issue still persist, I suggest you to install the Network driver in compatibility mode and check, if it works.



Follow the steps to install the drivers in compatibility mode.

1. Download the latest Network adapter driver from the manufacturer’s website.

2. Right-click on the setup file and click on "Properties".

3. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode” and select previous Operating System from the drop down.

4. Click on ‘Apply’ and click ‘OK’ and run the file to install it.

I would like you to post your query with TechNet for the issue regarding "Secure Socket Tunneling Protocol Service" for better resolution

Technet forums



Your reply is very important for us to ensure a proper resolution. Please get back to us with the updated information in order to assist you accordingly.

Thank you.