Windows 10: Device not detected

Since my update to 10, when I plug in my I pod I get the message "device not detected". There is no portable devices category in computer management. How can i get the drivers and be able to use my i pod?

:)

 

Windows phone is not detecting

Hi Vijay,

Thank you for posting your query in Microsoft Community.

I suggest you to connect the phone to another computer and check if it gets detected. Also, check if the phone gets detected by connecting with a different USB cable.

I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

• Click on the Start button, and type “Troubleshooting” on the search bar.
  
• Click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and follow the on-screen prompts for troubleshooting.
  

Hope the information is helpful. Keep us posted on the status for further assistance.

 

Device Manager Un-Hiding Hidden Devices

When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

Microsoft 3500 Wireless Mouse: No Device Detected

Hi Pard,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

Run the Hardware and Devices
troubleshooter and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Also perform the steps suggested in the link below and check.

Troubleshooting: Mice

Steps applicable to Windows 10.

Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.