Windows 10: Device not showing in reactivation prompt

I have a digital license bound to my account and I was planning to activate another laptop with it. The problem is that whenever I get the prompt which devices are linked to my account, the laptop I'm trying to activate is not there even though I already signed in my Microsoft account in that laptop. Is there any fix?

:)

 

Imaging Devices missing in Device Manager and Webcam doesn't working

Hi,

Since you mentioned that the said driver is missing in Device Manager, what we suggest is for you to check in the Hidden Devices section on Device Manager. Kindly follow the steps below:

• On the desktop, press Windows key + X and select
  Device Manager.
• Click on View and select
  Show Hidden Devices.
• Check for the webcam under Imaging Devices.
• If the webcam is listed, then right-click on it and select
  Update Driver Software
• Select Browse My Computer for Driver Software and follow the prompted steps.

Please post back with the result for further assistance

 

webcam not working, and not showing in device manager

Hi Charles,

I understand the frustration you have. To be able to help you, we have some questions to isolate this matter:

• 
  When did this issue start?
  
• 
  Were there any changes made before the issue occur?
  
• 
  Were you able to use the imaging devices before?
  
• 
  What troubleshooting steps have you done so far?
  

There are a lot of possibilities why your
imaging devices is not showing in your device manager. One is that, the
drivers may not be installed or
outdated or there are
corrupted system files
that causes it. We suggest that you perform these
methods of troubleshooting steps
and see if there's any changes:

Method 1: Update your drivers.

To know how to update your drivers, click
here.

If the update is not available, kindly check your
manufacturer's website
for the latest updates.


Method 2:
Run SFC Scan.  

To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Method 3:
Run DISM Tool.  

After running the
SFC scan
and the issue still persist, run the
DISM
to check the system health and to try restoring or fix any corrupted files. To run the
DISM tool, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type the following command:  
  
  • 
    DISM.exe /Online /Cleanup-image /scanhealth  
    
  • 
    DISM.exe /Online /Cleanup-image /Restorehealth  
    

NOTE:
This might take a while to finish scanning.
Do not cancel. 

Method 4: Clean Boot.

To perform a
Clean Boot, click
here.

Note:
Reset the computer back to
Normal Mode
once you are done with the troubleshooting by following the section
"How to reset the computer to start normally after clean boot troubleshooting"
from the same article.

If the issue persists, we suggest that you contact your
Manufacturer for further assistance.

Let us know how it goes.

Regards.

 

My laptop is not showing other devices or unknown devices

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

Some devices might be listed under hidden devices in Device Manager, I suggest you to open Device Manager then click on View option and click on Show hidden devices. Once it is done, check whether you can find the device.

As an initial step of troubleshooting, I suggest you to try connecting the device with other USB ports and check if it is detected (If you are connecting through USB).

Also, try updating the USB drivers and check if it helps. Follow the below steps.

-Open Device Manager.

-Find and expand Universal Serial Bus controllers.

-Right-click on each driver listed and click on Update Driver Software

-Restart the system after updating the drivers.

-Try connecting the device and check if the issue still persists.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.