Windows 10: Device performance & health different status in PC and microsoft account

I had the action needed notification status on my window defender security center taskbar icon, but the icons inside window defender security center are all green with no action needed. Following the advice from an answer in this forum, I signed in my Microsoft account and look under the Device section. I saw that the Device performance & health section had a red cross, but on my local PC it is stated that no action needed and my health report is all green. Any way to troubleshoot this issue?

:)

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

Thanks Jaune . I performed the first 3 steps in my built-in administrator account & did get the Health Report back for this account. However I did not perform the second set of 3steps as I do not understand it & have fear that it would remove the newly
emerged Health Report. I tried perform the first 3 steps on my second administrator account which did bring the Health Report, on finding later that Health Report is no longer available on my built-in admin. account

Despite this, this is the best advice so far as all other answers like performing a clean boot, starting in a safe mode did not work for me at all.

Jaune, will you please help me further to fix the "add new user account" problem. None of the admin account will respond to my click on add account. I want to remove the second admin account where no Health report is available, hopefully to have the issue
fixed when I add it back on. Is there a maximum no. of user accounts in the laptop? I want to see that I can add to replace user account removed due to problematic performance

 

Device and performance & health

Hi,

The result of the Health report is indicative of an issue with the device drivers. To better understand your concern, we'd like to know the following:

• If you're able to check if there are pending updates per device driver on your PC. To do this, see screenshot below.

• If you're able to see the details of the Health report by clicking the Learn more button.
  

• The last activities that you've performed on your device prior to your concern.
• If you're referring to the Hardware and Devices troubleshooter when you mentioned about running the troubleshooter.
• The version of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this
  
  link.

We look forward to your response.